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Guías comunitarias de Uber

Our Community Guidelines were developed to help make every experience feel safe and respectful. Whether you're a driver or a rider, JUMP user or delivery person, restaurant or Uber Eats customer, everyone is expected to treat everyone else with respect, help keep one another safe, and follow the law.

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Puntos importantes de las Guías comunitarias

Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:

  • Using Uber apps to commit any crime

  • Sexual assault or sexual misconduct

  • Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law

Consejos de seguridad

Your personal space and comfort should be respected at all times while you're driving or delivering with Uber. If you encounter a difficult rider or customer, here are a few resources.

You can cancel a trip at any time

Si te sientes amenazado o inseguro, finaliza el viaje e infórmanos el incidente.

Informa el incidente

Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.

Contacta a las autoridades en caso de emergencia

Si necesitas ayuda durante un viaje, usa el botón de emergencia en la app para llamar a las autoridades. En la app se muestran los detalles del viaje y la ubicación para que puedas compartirlos rápidamente con los servicios de emergencia.

Preguntas frecuentes

Los datos proporcionados en este sitio web son de carácter informativo y es posible que no se apliquen a tu país, región o ciudad. Están sujetos a cambios y pueden actualizarse sin previo aviso.