Cum faci livrări folosind aplicația Uber Eats
Here’s some information about how the app can help make deliveries successful.
Looking for driving info?
Din acest videoclip, vei afla:
- Cum afli unde te întâlnești cu clientul
- Cum procedezi dacă ai nevoie de ajutor când predai comanda
Detalii despre preluări
When you’re ready to deliver, you can go online in the Driver app. The app will surface available delivery requests near you. You can tap to accept.
The restaurant will be expecting you, but you can let the staff know you're there to pick up an order from the Uber Eats app. Delivery people have told us they match the name and the order number in the app with the order to confirm they have the right one before leaving the restaurant.
Cum găsești clientul
If you’re unable to find the customer when delivering, you can call or message them in the app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.
If they don’t contact you quickly, you can follow the prompts to end the delivery.
A high number of canceled deliveries may indicate fraudulent activity in violation of our Community Guidelines and the Platform Access Agreement.
How to use the app for pickups
Cum aștepți la restaurant
Uneori, durează mai mult ca restaurantele să prepare mâncarea. Poți să apeși pe detaliile comenzii și să raportezi când comanda „Nu este gata”.
Getting delivery details in the app
După ce ajungi la locul de livrare, aplicația îți va da detaliile oferite de client prin care să îl poți găsi, cum ar fi numărul de interfon și etajul.
Serviciul telefonic
The app will work best in areas of your city where drivers and customers have cell service.
Adresele de livrare greșite
If a customer contacts you with a different address than the one they entered in the app, you're free to accept or decline the request. If you can and want to deliver the order to the new address, you can call our Support team for assistance. Otherwise, if you decline to deliver to the new address, you can dispose of the order.
Întrebări frecvente
- Sugestii privind transportul comenzii
An insulated bag can make for a better customer experience, according to delivery people, but it isn’t required unless you’re delivering in a location where it’s required by law.
- Can all drivers also receive delivery requests with Uber?
Yes, as long as the Uber Eats platform is available in your area. To toggle between driving and delivering, tap the bar at the bottom of your screen. Tap the settings icon at bottom right to open Driving Preferences, then turn on Deliveries.
Detaliile disponibile pe această pagină web au doar scop informativ și este posibil să nu se aplice în țara, regiunea sau orașul tău. Acestea pot fi modificate și actualizate fără notificare.
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