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Help keep one another safe

Everyone has a part to play in helping to create a safe environment. That’s why we have standards around account sharing, account holder age and more.

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Additional guidelines for Uber Eats

Along with following all of Uber’s Community Guidelines, check out our standards for Uber Eats orders and deliveries.

Uber Eats guidelines

Account sharing

Account sharing isn’t allowed. To use any Uber app, you’ll need to register and keep an active account. Don’t let anyone else use your account, and never share your login details with anyone.

  • Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is fine and not a breach of Uber’s Community Guidelines, but you’re still responsible for their behaviour in line with these guidelines.

  • Protect your account. Never let anyone else accept requests through the Uber apps using your account.

  • Protect your account. Never let anyone else rent a bike using your account.

People under the age of 18

To have your own Uber account, you need to be 18 years old or over. Account holders can’t request a ride or delivery for anyone under 18 who won’t be accompanied by either the account holder or another adult during the trip or when picking up the delivery. When ordering food, kids also aren’t allowed to use an adult’s Uber Eats account on their own. These age restrictions apply unless our local guidelines, terms, or other policies say otherwise.

Teens aged 13–17 can use the service with a parent or guardian’s permission through the Uber Family or Teens feature. Find out more.

  • Unless you’re eligible to give rides to teens and have accepted a Teens trip, if you notice at pickup that your rider looks under 18, you can decline the trip and report it to Uber.

    Keep in mind that refusing or cancelling trips for this reason won’t affect your driver-partner rating. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.

  • All deliveries to schools should be made via the school reception unless otherwise directed by the school.

  • Adults can’t use their own account to request a ride for someone under the age of 18 or allow them to ride alone.

    To access Uber for teens, parents and guardians can invite their teens (aged 13-17) to create a specialised Uber account under their family profile, allowing teens to request their own rides that a parent or guardian can follow in real-time.

  • People under 18 aren’t permitted to use an adult’s Uber Eats account to request deliveries. And anyone under 18 isn’t allowed to order or receive alcohol deliveries.

  • People under 18 aren’t allowed to rent a bike using the Uber app.

Extra passengers

When driving with Uber, only the requesting rider and their guests are allowed in the vehicle. When riding with Uber, the account holder is responsible for the behaviour of everyone in their group. If you request a ride, a delivery, or rent a bike for another adult, you’re responsible for their behaviour during their trip or delivery.

Vehicle information

For an easy pickup or delivery drop-off, the Uber apps provide riders and Uber Eats users with identifying information about drivers and delivery partners and their vehicles, including their licence plate number, vehicle make and model, profile photo and name.

Activities such as giving Uber incorrect information, letting someone else use an account, and taking a trip in an unapproved vehicle aren’t allowed.

In addition, we’ll take action to stop any driver or delivery partner whose required documents become invalid – like a driver’s licence that expires – from going online until the driver or delivery partner gives Uber updated and valid information.

  • It’s important that you provide accurate information about your vehicle and let us know if your documents are no longer valid, like a driver’s licence that’s about to expire. Let us know if you plan to use a different vehicle from the one you signed up with.

  • Always check your ride against the information provided in the app. Don't get into a car with a driver who doesn’t have the correct identifying information.

Use of cameras or other video or audio recording devices

Local laws may allow users of the Uber apps to choose to record all or part of a trip or delivery to the extent permitted by applicable laws, including to document an issue that they may wish to report to Uber or a relevant authority. Applicable local laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded, or restrict recording more broadly. Additional regulations may also apply in your location, so please check this carefully. It is your responsibility to comply with any such regulations if you decide to use a camera or other video or audio recording device in your vehicle.

Broadcasting a person’s image, audio or video recording in breach of privacy or surveillance laws is not allowed.

Broadcasting a person’s image, audio or video recording in breach of privacy or surveillance laws is not allowed.

Helmets for bikes, motorbikes and mopeds

For your safety, when riding a bike, motorcycle or moped, it’s your responsibility to find a helmet that fits properly and to wear it while riding. Helmets can help protect you when worn according to the manufacturer’s instructions: low on your forehead and snug under your chin.

Please note, "personal mobility devices" (PMD) such as e-scooters, e-skateboards, and self-balancing devices are not permitted.

Safe roads, safe footpaths, safe pick-ups

Safe roads mean practising safe behaviour, which includes looking out for all travellers, no matter how they get around.

  • Always check over your shoulder before getting out of a vehicle, and watch out for cyclists, cars, pedestrians and mopeds.

  • Keep an eye out for others travelling by bike or on foot, and be aware of the road conditions ahead. Don’t park on accessibility ramps or block footpaths.

Proper maintenance and upkeep

Drivers and delivery partners are expected to keep their vehicles’ brakes, seat belts and tyres in good working order, in line with industry safety and maintenance standards.

Keeping your vehicle up to these standards will help make sure that important safety features like steering, tyres and brakes are working properly.

Be alert

Being out on the road means doing your bit to help keep yourself and others safe. This means keeping your eyes on the road, being well rested and watching out for situations that might need you to act quickly. We review reports of potentially unsafe driving behaviour.

  • When driving or delivering with Uber, you have a legal responsibility to assess your level of fatigue before logging on, and throughout your time on the road. Other activities you may have done during the day or night can add to your fatigue. Remember, the only real way to prevent fatigue is to get some sleep.

Public emergencies

Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies and public crisis situations.

For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster or other public crisis situation, or when the continued availability of the Uber platform might present a clear and present danger.

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