Treat everyone with respect
We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, inappropriate conduct and sexual assault, threatening and rude behaviour, unwanted contact, discrimination and property damage.
Physical contact
Don’t touch strangers or anyone you just met while using any of Uber’s apps. Hitting, hurting or intending to hurt anyone is never allowed.
Inappropriate conduct and sexual assault
Personal space and privacy should be respected at all times. The following list provides examples of inappropriate conduct, but is not exhaustive.
- Behaviours and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, sexual gestures, whistles and winks. Don’t touch or flirt with people you don’t know.
- Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity or sexual orientation. Unrelated personal questions may offend, such as ‘Are you in a relationship?’ Avoid discussing your own or someone else’s sex life, using explicit language or making jokes about sex.
- Uber has a no-sex rule. Sexual contact is prohibited while using the Uber apps, including during a trip or on a delivery. Learn more here.
Sexual assault and sexual harassment of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behaviour without explicit consent of the other person.
Threatening and rude behaviour
Aggressive, confrontational and harassing behaviour is not allowed. Don’t use language or make gestures that could be disrespectful or threatening. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
- Tips for riders and customers
Keep conversations casual and friendly with driver and delivery partners and co-riders. Don’t ask personal questions or act aggressively toward others.
- Tips for driver-partners and delivery people
Keep conversations casual and friendly with Uber Eats users, riders, merchants and one another. Don’t ask personal questions or act aggressively toward others.
Unwanted contact
Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting or trying to visit someone in person after the trip or delivery has been completed is not allowed.
- Tips for driver-partners and delivery people
You should immediately alert Uber if a customer, rider or restaurant contacts you for any reason other than your current trip or delivery, or to return a lost item.
- Tips for riders and customers
Alert Uber immediately if a driver or delivery partner contacts you for any reason other than your current trip or delivery, or to return a lost item.
Discrimination
You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as age, colour, disability, gender identity, marital status, national origin, race, religion, sex or sexual orientation.
- Tips for driver-partners and delivery people
Intentionally refusing or cancelling requests solely for the purpose of avoiding a particular neighbourhood due to the characteristics of the people or businesses that are located in that area is not allowed.
- Tips for restaurants
Discrimination by refusing or cancelling orders due to an Uber Eats user’s or delivery partner’s sexual orientation, gender identity, race or disability is not allowed. If you believe a delivery partner refuses a pickup due to your or your customers’ sexual orientation, gender identity, race or disability, please report the incident in the Uber app.
- Tips for riders and customers
If you believe you’ve been denied a trip or delivery because of your legally-protected traits, please report the incident in the Uber app.
- Tips for bike and scooter riders
While you’re biking or riding with us, if you believe another user has bullied, insulted or harassed you based on your sexual orientation, gender identity, race or disability, please report the incident in the Uber app.
Property damage and locking
Damaging property is never allowed. Some examples include damaging or tampering with the car, bike, moped, scooter or other mode of transportation requested through the Uber apps; breaking or vandalising a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.
If you rent a bike, moped or scooter via the Uber apps, you must ensure it has been locked safely at the end of your trip. Failing to do so may result in an additional charge or fee.
See more Community Guidelines
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