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Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age and more.

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Additional guidelines for Uber Eats

In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.

Account sharing

Account sharing is not allowed. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your login information with anyone else.

  • Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is fine and not a violation of Uber’s Community Guidelines, but you are held responsible for their conduct in line with these guidelines.

  • Protect your account. Never let someone else accept requests through the Uber apps using your account.

  • Protect your account. Never let someone else rent a scooter or bike using your account.

People under the age of 18

You must be 18 years or older to have a rider, Uber Eats user, or JUMP user account. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery. Account holders also can’t rent a bike or scooter to be used by someone under the age of 18.

  • If you notice at pickup or delivery that your rider or Uber Eats user looks under 18, you can decline the trip or delivery and report it to Uber. Note that refusing or cancelling trips on this basis will not impact your driver or delivery partner rating. It’s also a good idea to let your rider or Uber Eats user know why you can’t accept the trip or complete the delivery, so they’re not left wondering what happened.

    All deliveries to schools should be made through the school reception unless otherwise directed by the school.

  • Adults can’t request a ride for someone under the age of 18 or allow them to ride alone.

  • People under the age of 18 are not allowed to use an adult’s Uber Eats account to request deliveries. And anyone under the age of 18 is not allowed to order or receive alcohol deliveries.

  • People under the age of 18 aren’t allowed to rent a bike or scooter using the Uber app.

Extra passengers

When driving with Uber, no one other than the requesting rider and the rider's guests are permitted in the vehicle. When riding with Uber, the account holder is responsible for the behaviour of their entire party. If you request a ride or a delivery or rent a bike or scooter for another adult, you’re held responsible for their behaviour during their trip or delivery.

Vehicle information

For an easy pickup or delivery drop-off, the Uber apps give riders and Uber Eats users identifying information about driver and delivery partners and their vehicles, including their licence plate number, vehicle make and model, profile picture and name.

Activities such as providing Uber with inaccurate information, allowing someone else to use an account and taking a trip using an unapproved vehicle are not allowed.

In addition, we will take action to prevent any driver or delivery partner whose required documentation becomes invalid – like a driver’s licence that expires – from going online until the driver or delivery partner provides Uber with updated and valid information.

  • So that Uber can provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s licence that's about to expire. Let us know if you plan to use a different vehicle to the one you signed up with.

  • Always check your ride against the information provided in the app. Don't get into a car with a driver who doesn’t have the correct identifying information.

Use of cameras or other video or audio-recording devices

Local laws may allow users of the Uber apps to choose to record all or part of a trip or delivery to the extent permitted by applicable laws, including to document an issue that they may wish to report to Uber or a relevant authority. Applicable local laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded. Additional regulations may also apply in your location, so please check this carefully. It is your responsibility to comply with any such regulations if you decide to use a camera or other video or audio recording device in your vehicle.

Broadcasting a person’s image, audio or video recording in breach of privacy or surveillance laws is not allowed.

Helmets for bikes, motorcycles and scooters

For your safety, when riding a bike, motorcycle or scooter, it is your responsibility to find a helmet that fits well and to wear it while riding. Helmets can help protect you when worn according to the manufacturer’s instructions: low on your forehead and snug under your chin.

Safe roads, safe footpaths, safe pickups

Safe roadways means practicing safe behaviour, which includes looking out for all travellers, regardless of how they get around.

  • Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians and scooters.

  • Keep a lookout for others who are travelling by bike, by scooter or on foot, and be aware of the road conditions ahead of you. Don’t park on accessibility ramps or block footpaths.

Proper maintenance and upkeep

Driver and delivery partners are expected to maintain their vehicles with brakes, seat belts and tyres in good operating condition, according to industry safety and maintenance standards.

Maintaining your vehicle in line with these standards will help ensure that safety-critical vehicle components like steering, tyres and brakes are working as they should.

Be alert

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested and watching for situations that may require quick action. We review reports of potentially unsafe driving behaviour.

  • When driving or delivering with Uber, you have a legal responsibility to assess your level of fatigue prior to logging on, and throughout your driving time. Other activities you may have been doing during the day or night can contribute to fatigue. Remember, the only true preventative measure against fatigue is sleep.

Public emergencies

Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies and public crisis situations.

For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster or other public crisis situation, or when the continued availability of the Uber platform might present a clear and present danger.

See more Community Guidelines

Treat everyone with respect

Follow the law

*This resource is operated by a third party, and Uber is not responsible for its contents.