Teen account availability varies by city. Please read the frequently asked questions at the bottom of the page to learn more.
Get to know teen accounts
Teen accounts give your teenager the freedom to request their own rides and order their own meals, all under your supervision. Plus, with live safety features and real-time updates, you can follow along from pickup to dropoff.
Together, we can help them go anywhere and get (almost) anything they need.
Rides and meals at their fingertips
With the power to request a ride or a meal anytime, your teen will always have a reliable way to find rides, go where they need to go, order food, and get home to you. Additionally, age-restricted items that your teen is not old enough to buy—such as alcohol—will be filtered out.
Highly rated drivers and delivery people
Your teen will always be matched with highly rated and experienced drivers and delivery people. Before anyone can drive or deliver with Uber, they must undergo a thorough background check and/or obtain an accreditation which includes a background check.
Live trip and delivery tracking
When your teen requests a ride or places an order, you can follow along in the app with live trip and delivery tracking. You’ll also get real-time status updates. Additionally, teen trips are destination-locked, meaning drivers cannot change the destination of the trip—only your teen can.
Live trip and delivery tracking
With Share My Trip automatically turned on, you’ll receive notifications every time your teen requests a ride or orders a meal with Uber Eats. You’ll also be able to follow along in the app with live trip tracking and get status updates so you can check that their food has arrived and/or that your teen has gotten where they need to go safely. You can also view past trips they have taken in the Activity hub. Additionally, teen trips are destination-locked, which means drivers cannot change the destination of the trip—only your teen can.
Always-on safety features
All the rideshare safety features you know and love, like PIN verification and RideCheck™, will always be automatically turned on and cannot be turned off. If your teen chooses to set it up, the Audio Recording* feature will also be automatically turned on for every trip if available in your city. They’ll always have access to our on-trip safety features, such as being able to call 111, contact Support or report an issue through the app.
*Note with iOS devices, the Uber app has to be open and running in the foreground for this feature.
Always-on safety
These safety features are always on
Verify My Ride Before a teen gets in the car, they’ll have to give their driver a unique PIN. Drivers are unable to start a trip until they enter the correct code into the Driver app. This will help the teen make sure they get into the right car.
Verify My Ride
Before a teen gets in the car, they’ll have to give their driver a unique PIN. Drivers are unable to start a trip until they enter the correct code into the Driver app. This will help the teen make sure they get into the right car.
RideCheck™
If their ride goes unusually off-course, stops unexpectedly or ends early, RideCheck™ will alert your teen and message them in the app to find out if they’re OK or need help.
RideCheck™
If their ride goes unusually off-course, stops unexpectedly or ends early, RideCheck™ will alert your teen and message them in the app to find out if they’re OK or need help.
This safety feature, if opted in to, is always on
Audio Recording Riders and/or drivers can record audio on their devices through the app. Recording will begin just before the trip starts. This feature helps encourage safe, comfortable interactions on trips. Teen riders can opt in to this feature to have audio recorded on every trip.
Audio Recording
Riders and/or drivers can record audio on their devices through the app. Recording will begin just before the trip starts. This feature helps encourage safe, comfortable interactions on trips. Teen riders can opt in to this feature to have audio recorded on every trip.When a rider and/or driver uses this feature, the audio recording will be stored and encrypted on their phone so that no one – not even the person who initiated the recording – can access it. Uber can only access it if the user opens an incident report with our Support team and includes the audio file. Unless this happens, Uber cannot access any of the content.
Note for iOS devices the Uber app has to be open and running in the foreground for this feature.
Learn how Audio Recording works
In an emergency, you or your teen can use the in-app Emergency Button to contact 111.
After the trip, your teen can report a safety incident through the app either by selecting the trip in their trip history, tapping Help, then selecting Report Safety Issue.
How to add a teen account
Follow these 3 steps to get your teen’s account set up:
- Tap Account > Family and teens to create a Family profile.
- Tap Invite family > Teen > Choose contact and select their name from your contacts. (They must be at least 14 years old.)
- Make sure your payment information is up to date before your teen requests their first ride.
After that, your teen will receive an invite by text and will need to complete a mandatory safety onboarding. Once they’re done, they’ll be ready for their first ride.
Additional Resources
You can access a curated range of resources from the Australian government-funded parenting website, Raising Children, to support parents and teens with communications around safety and readiness to travel independently.
Legal guardians:
- Going out independently: teenagers
- Family rules
- Privacy, monitoring and trust: pre-teens and teenagers
- Responsible mobile phone use for pre-teens and teenagers
Teens:
Frequently asked questions
- Where can teens take trips?
Teens will be able to take trips that start and end in any city where teen accounts are live. Teens will also be able to order meals within any city where teen accounts are live.**
- Where are teen accounts available?
Teen will be able to take rides and order meals in the following cities:
- Auckland
- Christchurch
- Dunedin
- Hamilton, NZ
- Queenstown
- Tauranga
- Wellington
- Napier-Hastings
- New Plymouth
- Palmerston North
Only UberEats is available for teen accounts in these locations:
- Gisborne
- Nelson
- Whangarei
Teen accounts will be rolled out in more locations soon. Not available in your city yet? Sign up on the waiting list so you can be notified when it becomes available.
- How do teens pay for rides and meals?
Teens must use the default payment method attached to their guardian’s Family profile.
- Can guardians book rides for teens?
Guardians are not permitted to book trips on behalf of their teens. Teen account holders should use their own account to request trips for themselves directly to help ensure that they have access to additional safety features and benefits built into the Uber for teens’ experience.
- Can teens bring other riders?
Yes. When a trip request comes from a teen account:
- The teen is allowed to bring other riders with them, but those other riders must be aged 14 years old or older
- Guest riders aged 14 to 17 must have permission from a parent or legal guardian
- All teens have to sit in the back seat and should buckle up
- Can teens turn off the safety features?
The safety features for teen accounts on Uber are built into the experience and cannot be turned off, including live trip tracking, PIN verification, RideCheck, and Uber’s safety line. In addition, RideCheck will be adjusted to be more sensitive during teen trips. If the app detects something may have gone wrong, like a possible crash or an unexpected long stop, the teen and driver will receive a message to make sure they’re ok.
Audio Recording is the only feature that must be set up by teens. If your teen chooses to opt in to the Audio Recording feature, each of their trips will be automatically recorded (unless they later opt out by removing microphone permission for the app). Note with iOS devices, the Uber app has to be open and running in the foreground for this feature.
Drivers may still choose to record trip audio. If they do, the same privacy standards will apply. If a driver has Audio Recording set up, the app will notify your teen while their driver is on the way to pick them up. If they want to, your teen can cancel the ride and request a different one.
*Note with iOS devices, the Uber app has to be open and running in the foreground for this feature
- How can I contact my teen’s driver?
While a teen is on a ride requested through a teen account, guardians can contact their teen’s driver directly by going to the Activity section of the Uber app or selecting the push notification about the trip, then choosing the phone icon next to the driver’s name.
Go to the phone icon on the live trip tracking page to call the driver. This functionality is not currently available for Uber Eats orders with teen accounts.
- How will you prevent teens from ordering alcohol and other age-restricted items?
Teen accounts will have a teen-friendly view on Uber Eats. Age-restricted items that teens are not old enough to buy—such as alcohol—will be filtered out.
- What happens to my teen’s account when they turn 18?
When a teen turns 18, their teen account will be converted to a standard account, meaning they’ll have access to more products in the app, including Uber Comfort, Uber Reserve, UberXL, and more.
Even after their account has converted, however, they’ll continue to be on your Family profile. And as long as they’re part of the family account, you’ll still be able to follow their ride in the app.
- Where can I get help setting up a teen account?
Please ensure that your app is up to date. If you’re still experiencing issues setting up a teen account and/or you’re not seeing the “Add a teen” option in your Family profile settings, reach out to our Support team here.
- How should schools contact Uber Eats for delivery issues?
Schools can reach out to teens-support-group@uber.com for any inquiries or requests related to Uber Eats school deliveries.
By creating a teen account with Uber, you attest that, as your teen’s guardian, you have legal authority to act on your child’s behalf, that your child is between the ages of 14 and 17, and that you have conferred with any other parent or legal guardian of your teen. Use of Uber for teens is further governed by these specific Terms of Use.
In the event that you need to place an emergency call on behalf of your teen, the dispatcher you’re connected with will see your location, not your teen’s.
**Teen accounts will generally be eligible for trips within the broader metropolitan area for each city. Please check the app to confirm whether your teen will be able to take their planned trip.
See more about how Uber is committed to helping ensure the safety of teens on our platform here.