Uber Comfort

What is Uber Comfort?

With Uber Comfort, riders will pay a little extra to be matched with driver-partners who have newer, mid-sized cars and a minimum 4.85 driver rating.

To be eligible to receive trip requests with Uber Comfort, you’ll need to meet the criteria below.

Vehicle requirements:

Driver-partner requirements:

Riders who request Uber Comfort are paying approximately 15% more than an equivalent trip with UberX, so they expect an even better experience.

Here are a few things top driver-partners have told us they do to provide excellent service:

Where is Uber Comfort available?
Uber Comfort is in Auckland, Wellington and Christchurch.
How do the fares work for Uber Comfort?
Riders pay approximately 1.15 times the UberX fare for trips with Uber Comfort. To see the Uber Comfort base rates, use our fare estimator.

Get a fare estimate >
What is my service fee for Uber Comfort?
The service fee for Uber Comfort trips is the same as the service fee for UberX.
How will I know it’s an Uber Comfort trip?
You’ll see ‘Comfort’ on the incoming trip request screen in your driver app. When you see this, you’ll know that the riders are expecting that little bit extra.
How do I know if I’m eligible for Uber Comfort requests?
You will automatically receive Uber Comfort trip requests if you meet the requirements, are online and have enabled UberX trip requests.
What happens if my rating falls below the minimum?
If your average rating over your last 500 trips falls below 4.85 you will stop receiving Uber Comfort trips. If your rating returns to 4.85 or above you will once again begin receiving Uber Comfort trips.