Uber Comfort
Uber Comfort matches riders with more experienced, top-rated driver-partners with newer, mid-sized vehicles.
Experienced partners, comfortable rides
To be eligible to receive trip requests with Uber Comfort, you’ll need to meet the criteria below.
Eligibility
- Have completed at least 500 trips
- Maintain a minimum rating of 4.85
- Drive a mid sized vehicle with more passenger legroom*
- A vehicle manufactured within the last 7 years.
*In most cases, legroom is 91 cm or more in the second row per manufacturer settings. Please check vehicle eligibility list.
Uber reserves the right, in its sole discretion, to amend this list of vehicle requirements and/or accepted vehicles at any time.
Great service, top drivers
Riders who request Uber Comfort are paying approximately 15% more than an equivalent trip with UberX, so they expect an even better experience.
Tips from top driver-partners
Here are a few things top driver-partners have told us they do to provide excellent service:
- Performing pickups, drop-offs and navigation confidently
- Keeping the vehicle clean
- Making sure the car smells clean and fresh
- Running GPS in silent mode
- Being friendly, courteous and professional
Frequently asked questions
- Where is Uber Comfort available?
We’re trialling Uber Comfort in Auckland, Wellington and Christchurch.
- How do the fares work for Uber Comfort?
Riders pay approximately 1.15 times the UberX fare for trips with Uber Comfort. To see the Uber Comfort base rates, use our fare estimator.
- What is my service fee for Uber Comfort?
The Service Fee for Uber Comfort trips is the same as the Service Fee for UberX.
- How will I know it’s an Uber Comfort trip?
You’ll see ‘Comfort’ on the incoming trip request screen in your driver app. When you see this, you’ll know that the riders are expecting that little bit extra.
- How do I know if I’m eligible for Uber Comfort requests?
You will automatically receive Uber Comfort trip requests if you meet the requirements, are online and have enabled UberX trip requests.
- What happens if my rating falls below the minimum?
If your average rating over your last 500 trips falls below 4.85 you will stop receiving Uber Comfort trips. If your rating returns to 4.85 or above you will once again begin receiving Uber Comfort trips.
- Will the launch of Uber Comfort mean fewer UberX requests?
While Uber Comfort is an exciting new ride option which offers riders more options when requesting trips, we expect riders will continue to love UberX. You can expect a mix of trips from different Uber ride options.
- Can I only receive Uber Comfort requests?
In order to receive Uber Comfort trips, you must be opted in to receive UberX trips.
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