Assist
Assist offers light physical help with getting in and out of the vehicle for people with various accessibility needs, including people living with disability, seniors, pregnant women, and those who are injured or unwell. If you’re keen to learn more about how to help make transport more accessible and increase your earnings, check out these resources for driver-partners.
Frequently asked questions
What to expect on Assist trips
When you accept an Assist trip, riders will expect you to provide reliable kerb-to-kerb support, which includes:
Safe parking: Safely stopping on the correct side of the road at both the pickup and drop-off locations.
A helping hand: Getting out of your vehicle at pickup and drop-off to meet the rider, and, if asked, offering light physical help to make sure they can safely get in and out of the vehicle.
Mobility aids and bags: Helping with loading and unloading bags or folding mobility devices, like walkers or wheelchairs.
What you’re NOT expected to do
For your safety and the rider’s, you’re not expected to:
- Lift or carry passengers
- Provide medical care
- Enter a rider’s home, building, or navigate complex environments like shopping centres or sporting venues.
What fare do I receive for completing an Assist trip?
Uber Assist fares are calculated the same way as Uber X.
How do I become an Assist driver-partner?
Driver-partners must meet the following criteria to offer Uber Assist trips:
- Maintain a minimum rating of 4.85 or higher.
- Provide vehicles that can accommodate folding wheelchairs, walkers, and collapsible scooters. Please note that wheelchair-accessible ramps or lifts are not required.
- Maintain a high standard of safety on the Uber app.
- Complete a free disability awareness course. This training offers guidance on providing support, such as safely getting out of your vehicle to meet riders, helping them get in and out of the vehicle, and providing reliable kerb-to-kerb assistance.
If you’re eligible, check your email for an invite to take the course once you’ve finished your 20th trip on the Uber platform. You’ll start getting Assist trip requests soon after you’re done.
If I get Assist trip requests, can I still get UberX trip requests?
Yes, you'll keep getting your usual UberX requests as well as Assist requests.
What if my car isn’t large enough to fit mobility equipment?
Every partner invited to Assist drives a vehicle that should be able to fit an assistive device, like a folding wheelchair or collapsible scooter. It’s a good idea to always leave space in your boot, as you never know when you might get an Assist request. If your vehicle can’t safely fit your rider’s assistive device, you can cancel the trip and contact Support to let us know why.
How will I know it’s an Assist request?
When you get a request, ‘Assist’ will show up at the top of the request screen.
Can I choose not to take Assist trips?
Yes, if you no longer want to receive Assist trips, you can opt out in your preferences.
Do I have to allow assistance animals in my car?
Yes, all drivers are legally required to accept riders with assistance animals. Find out more about Uber’s Assistance Animal Policy at the link below.
Accessible transport
Our technology has transformed mobility for many people with disabilities, and we’re committed to continuing to develop solutions that support everyone’s ability to easily get around their communities.