Ride with confidence
The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
All riders and drivers must wear a face cover or mask when using Uber.
Face Cover Check
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.
Health and safety supplies for drivers
We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food.
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride Safety Feedback
You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Designing a safer ride
Always on the map
We have different processes to verify drivers when registering. Some include confirming their identity through official documents, plus documentation to confirm their vehicle registration.
Features to help keep you safe
On every trip, you can tap a button for safety tools and get help whenever you need it.
An inclusive community
Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.
Drivers must clear several screenings
All potential driver-partners must complete a criminal background screening process before being approved to accept ride requests through the Uber app.
Peace of mind for where you're going
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*
Button to call the local authorities
Easily call local authorities in case of emergencies. The app displays your location and trip details, so you can quickly share them with authorities. Additionally, Uber will receive an alert to follow up on the incident.
24/7 incident support
Our customer support team is specially trained to respond to urgent safety issues.
Share My Trip
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Access Uber’s safety features all in one place in the app whenever you’re riding with us.
Your feedback matters. Low-rated trips are logged, and users may be removed.
All Uber rides are tracked by GPS from start to finish so there’s a record of your trip if something happens.
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.
Insurance on every trip
In addition to the local regulatory minimum insurance policy that drivers are required to have (if required by law), Uber contracts coverage to protect passengers and third parties during all trips made through the Uber app.
Check your ride, every time
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Match the license plate number.
Match the car make and model.
Check the driver's photo.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Partnering with public safety officials
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
*Certain requirements and features vary by region and may be unavailable.