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How star ratings work

  • In this video, you’ll learn about:


The basics of ratings

How to give, get, and check ratings

1. After a trip, the app gives you and your rider each the opportunity to provide a rating.

2. If you or your rider chooses lower than 5 stars, the app may ask for a bit more feedback about why that rating was chosen.

3. Riders also have the option to choose from a set of compliments that apply to you or your trip together.

4. The app adds the ratings you get into an average that’s displayed to your riders before and during a trip. Your average rating is an average of the last 500 ratings you’ve received.

5. You can see your ratings, feedback, and compliments in your Driver app. Tap the menu icon in the upper left corner, then your profile photo, and then tap the average rating under your name for details.

Frequently asked questions