Please book an appointment to come to the Greenlight. This is to ensure we can prevent overcrowding, reduce your waiting time and serve you safely. If you do not have an appointment, you will not be allowed entry.
To book an appointment, go to the ‘Help’ section in your partner app.
Contact Uber in Kenya
Have questions about driving with Uber? We’re here for whatever you need.
Get more information
Driver App Basics
Find information about how to take trips with the Uber app, where to see your earnings, and more.
In some cities, you might be able to get support in person at a Greenlight location.
To check availability, go to Help in your Driver app, then Book an in person appointment, choose the issue you need help with, and tap Schedule an appointment if you want more help. Or you can visit our website.
24/7 phone support
To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.
Can't access the Uber app?
If you're a driver looking to get in touch, please dial 0800-724-786.
Riders can access the support line by dialling 0800-724-787.
Contact our security line
If you feel unsafe or in a difficult situation and need immediate security help, we have a security company available 24/7.
You can contact the Security unit on: +254733700500
uberChapChap support, please contact: +254733641146
You can contact the Security unit on: +254 733 636 80 or +254 733 700 501