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Delivery People Insurance

Sometimes accidents happen on the road. Even to the safest delivery people. To help protect you, Uber will maintain insurance for delivery people designed to cover the financial cost of injury (including medical expenses) if you're in an accident while enroute to pick up a delivery and while you are making the delivery. This insurance from AIG is at no additional cost to you.

Protection designed for you, just in case.

Uber has partnered with American Insurance Group (AIG) to provide Delivery couriers using the Uber app on bikes, motorbikes and on foot with insurance coverage for Accidental Death, Disablement and Hospitalisation as well as outpatient medical treatment.

Delivery people are covered when en-route to pick up an order from a restaurant, while en-route to deliver an order and until fulfilling the order delivery or the specific order is cancelled (whichever occurs first).

The Coverage benefits¹ are:

  • Accidental Death: HKD $ 450,000
  • Funeral Expenses: HKD $20,000
  • Survivor Benefits²: HKD $50,000 per Spouse & Children (under 18)
  • Total Permanent Disablement: Up to HKD $ 450,000
  • Coma - Accidental Injury: HKD $ 3200 / week upto 26 weeks
  • Accidental Medical Expenses: Up to HKD $ 80,000
  • Accidental Hospital Cash: HKD $ 200 / day up to 30 days
  • Accidental Hospital Income - Injury: HKD $ 200 / day up to 30 days
  • Assault Benefit - Injury only: Up to HKD $ 4,000
  • Reconstructive or Cosmetic Surgery - Injury: Up to HKD $ 40,000
1. Subject to the terms and conditions of the policy. Coverage will not apply if you are not on a Pickup or Delivery trip on the Uber Eats application
2. Up to 3 lives (Cumulative of HKD $ 150,000 in the event of DP death)

How do I submit a claim?

In the event you've been in an accident and think you might have a claim, please submit a claim via one of the following channels:

  • To Uber through the Uber app (information you provide may be shared with AIG)
  • Via telephone to AIG Hong Kong Claims department on Tel: +852 3666 7090.
  • Via email to AIG Hong Kong (General Inquiries & Claim Inquiries - hk.uclaims@aig.com)
  • By post to: AIG Hong Kong at 7/F One Island East, 18 Westlands Road, Island East, Hong Kong