Uber Reserve Frequently Asked Questions

You can book a ride through the Uber app up to 90 days in advance with Reserve. Take the stress out of airport travel, your work commute, or rides to important occasions. It’s easier than ever to plan your rides ahead with Uber Reserve.

Steps to make your reservation:

1. Select ‘Reserve’ in the ‘Services’ tab, or tap the clock icon next to the destination box to enter the Reserve page.
2. Enter your reservation time, pickup, and dropoff points.
3. Once completed, you can check the available ride options and their estimated fares, and make reservations.

Once the reservation is made, check out the Activity tab for trip details or cancellation.  You will receive your driver-partner details once the Reserve trip is accepted by a driver-partner.

Uber doesn’t guarantee a driver-partner will accept your Reserve ride request. Please check the Activity tab for the trip confirmation status.

Upfront Driver Matching: Where possible, a driver-partner will be matched to your ride request prior to the pickup time, rather than right before the ride starts.

Arrive Early & Wait: Driver-partners are navigated to arrive several minutes early for your pick-up. Your reservation fee includes a 5-minute wait time (excluding Black and Elite), 15-minute wait time (for Black only) or 30-minute wait time (for Elite Only).

No surge, no surprises: You’ll be able to see the estimated trip fare when you book a Reserve trip. Fares will normally not vary due to surge or changes in demand and supply conditions when the trip starts. However, your trip fares may increase if the length, duration or route of your trip changes.

Backup plan function (applicable to Black and Comfort): When you book a Black trip with Uber Reserve, you may choose to toggle the “backup plan” on/off. When the backup plan is on for a trip, if Black is not available several minutes before your scheduled pick-up time, the system will try to match you with Comfort or UberX. Prices and wait times of those trip types will apply.

• If you are matched with Comfort or UberX, the fare for the applicable backup trip option will apply. The estimated fare for that trip option will be the same as the estimated fare displayed when you booked the Reserve trip.
• If you are matched with Comfort or UberX, the waiting time will be 5 minutes.
• You can cancel an Uber Reserve request at no charge if no driver-partner accepts the trip request. However, you will be charged the cancellation fee if a driver is matched and the request is canceled within 60 minutes preceding the scheduled start time. The cancellation fee of the matched backup trip option will apply.
• This option is also available for Comfort. When this function is on, similarly, if Comfort is not available, the system will try to match you with an UberX ride.

Reserve is available on UberX, UberXL, UberXXL, Comfort, Assist, Uber Pet, Electric, Car Seat (1-7yo), Car Seat (4-7yo), Uber Taxi (excluding the metered taxi ride option and all trips using the cash payment option), Black and Elite trip options to cater your needs.

All Reserve trips include a Minimum Fare. A Reservation Fee also applies to Reserve trips, except Elite trips. The applicable Minimum Fare and, where applicable, Reservation Fee vary by the ride option you select.

When booking a Reserve trip, the estimated trip fare shown in the app includes the applicable Minimum Fare, Reservation Fee (if applicable) and any other surcharges (e.g. tunnel tolls).

The applicable Minimum Fare varies by ride option. The Reservation Fee may also vary depending on the ride option, pick-up location, and/or the day and time of your trip. Please refer to the fare breakdown in the app for the applicable amounts before reserving your trip.

For details of the Reserve trips fare structure and pricing, refer to this webpage.

You can cancel an Uber Reserve request free of charge up to 60 minutes before the start of the ride.

However, you will be charged the cancellation fee (refer to the list below) if the request is canceled within 60 minutes preceding the scheduled pick-up time.

• Uber Taxi: HK$70
• UberX: HK$110
• Assist: HK$110
• Uber Pet: HK$110
• Car Seat: HK$110
• Comfort: HK$120
• UberXL: HK$150
• UberXXL: HK$150
• Black: HK$170
• Elite: Full Fare
• Intercity: Full Fare

1. Open the Uber app and tap the Activity tab.
2. Select your reserved trip from the Activity tab, then click Cancel. 

If the driver-partner does not arrive at the pickup location at the scheduled time (e.g. late arrival or no-show), you can try to contact the driver-partner by phone call or in app-message, or choose to cancel the trip at no charge if the driver is expected to be more than 10 minutes late once they start heading toward the pickup location. You may also contact Uber through the app for further support.

In addition, you can book a trip on the spot following the usual steps to have another driver-partner pick you up.

Don’t worry – the Reserve estimated trip fare has included 5 minutes (for non-Black/ Elite trips), 15 minutes (for Black trips) or 30 minutes (for Elite trips) of waiting time, so be ready when you are.