机场规章制度
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips.
- When on airport property, the Driver app must be open at all times (drivers must not go offline until exiting the airport area).
- We’ve instituted a special “first vehicle in is the first one out” (FIFO) system at San José International Airport. The FIFO system only works within the designated geofenced area; drivers waiting elsewhere will not receive trip requests through the Driver app.
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Drivers can obtain this Uber decal by filling out this form to receive one by mail.
- As an independent contractor, you may be required to register and hold a Business Tax Certificate. The City of San Jose Finance Department has more information on the rules for registration.
- It is illegal under state and federal law for anyone, including rideshare drivers, to engage in price fixing. This includes agreeing or coordinating with other drivers (in airport staging lots or elsewhere) on pricing and surge pricing. The law requires that drivers must make decisions about pricing and surge pricing on their own.
- If a driver is operating a TCP-permitted vehicle, they are required to hold the appropriate TCP GT permit with the airport and are responsible for complying with all associated airport requirements. This includes payment of applicable airport fees for all airport-related trips conducted with that vehicle on Uber platform — regardless of whether the trip is completed as Uber Black or a non-Black product (e.g., UberX, UberXL, or UberXXL).
专业建议
- Driver cancellations: Trip cancellations can take away from the great Uber experience that riders and drivers expect. Please remember that drivers who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect drivers to follow the instructions of the airport staff.
Pickups at the airport
It’s easy to receive trip requests from riders leaving the San Jose airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a first-in, first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a FIFO zone. You will then be placed in a virtual queue where the first driver to enter will be the first to receive a trip request.
Based on the operating agreement with the airport, the FIFO zone covers all airport grounds, northeast of the airport between the Bayshore and Guadalupe Freeways.
Some things to know about FIFO queues:
Proximity to the terminal within the FIFO zone does not create an advantage for drivers or move you closer to the top of the queue
If there are no drivers in the FIFO zone, trip requests will go to drivers in the area—outside of the FIFO zone—based on proximity and other factors
You can lose your place in line if:
- You go offline on your Driver app
- You drive outside the FIFO zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
在此机场接受行程派单后:
- A 航站楼上车区域位于 1 号停靠点(原出租车上车区域)。靠岛左侧行驶, 继续前往行李领取处。停靠点 1 就在行李领取处外面。 如果您在让乘客下车的同时立即收到 A 航站楼的上车派单, 则表示机场要求合作车主必须安全驾驶并遵守道路规则。这包括安全穿过车道, 围绕航站楼转一圈, 而不是掉头。圣何塞国际机场 (SJC) 警方可能会因为不安全驾驶而开出罚单。
- B 航站楼上车区位于路边, 过了 8 号停靠点的行李领取处即可。到达后, 请靠右侧行驶, 继续经过行李领取处。8 号停靠点位于您的右侧。 如果机场人很多, 不妨考虑联系乘客, 确认其确切位置。
赛前专题
In addition to regular requests, we’ve also launched the Prematch feature at this airport. Prematch will prompt drivers in the staging lot to begin heading toward the airport terminal a few minutes before an anticipated ride request. That way, drivers can get as close as possible to the terminal before receiving a pickup request, which minimizes idle time.
机场下车地点
根据与机场的运营协议, 乘客可以在票务区外指定的航站楼下车。在离开机场范围前, 请确保车主端始终处于开启状态。如果您想在结束接单后接收行程派单, 则需要一直打开车主端, 以保留您在 FIFO 队列中的位置。
重新匹配功能
我们还在该机场推出了重新匹配功能。要符合“重新匹配”计划, 合作车主必须首先在机场完成一次送客任务。然后, 通过“重新匹配”, 刚完成机场接送的合作车主无需前往停靠区即可临时接收接载派单。
在机场下车后, 如果您愿意, 可以前往短暂停留区, 在 FIFO 队列中等候机场派单。导航至等候区后, 您可能会收到重新匹配请求。车辆不得在航站楼内徘徊。在路边怠速行驶可能导致您收到机场有关部门的罚单。
圣何塞国际机场 (SJC) 接载地图
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