Airport regulations
Per airport guidelines, drivers operating at the airport must follow all airport rules and regulations. Failure to do so may result in citations or the airport suspending or banning individual drivers from receiving future airport trips. Please note that Uber will not pay for any citations that drivers may incur.
机场规定
People who are driving using the Driver app must adhere to the following Airport rules:
- Keep your app open at all times while on airport property (drivers should not go offline until they’ve exited the airport).
- Book all rides in the app (do not solicit off-app).
- Display the Uber vehicle decal (trade dress) on the front passenger windshield facing outward. Drivers can obtain this Uber decal at their local Greenlight Hub or by ordering it online here.
- Do not litter or vandalize in the waiting lot on airport grounds.
- Do not leave phones unattended in the waiting lot.
司机取消行程
先询问乘客目的地再取消行程, 可能会给回家的乘客和等待下次行程的司机带来麻烦。如果合作车主以不当方式使用优步应用, 并故意干扰为乘客或合作车主提供的服务, 包括多次取消行程或要求乘客取消行程, 可能会导致其无法提供机场接送服务。
Airport staff
机场规定和交通规则一样重要。温馨提示:希望合作车主尊重机场工作人员, 并回应他们的意见。机场要求合作车主始终遵守机场工作人员的要求;否则, 合作车主以后可能无法完成机场行程。
Pickups at the airport
It’s easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Finding the waiting area
要接收行程派单, 您必须位于等候区。根据与机场的运营协议, 等候区位于麦克劳克林路与西北 20 街交叉口的西北角(见下方地图)。
您可以轻触车主端地图上的迈阿密国际机场 (MIA) 等候区图标, 查看前往等候区的路线。
在停车场内等候
Once you’re inside the waiting lot, you’ll be placed in a virtual queue to receive a trip request.
Some things to know about the virtual queue
- How your position in the queue is determined
- Drivers enter the queue in order of when they entered the waiting lot
- There is a separate virtual queue for each ride option (UberX, UberXL, etc.)
- A driver can get priority queue access if they receive an airport pickup with a destination that is a short distance away; if this happens and the driver decides to return to the waiting lot, they’ll be positioned near the top of the virtual queue
- If a rider cancels on the way to the pickup and the driver decides to return to the waiting lot, they’ll be positioned near the top of the virtual queue
- Note: your physical location within the waiting lot does not affect your position in the queue
- Ways you can lose your place in the queue
- You go offline on your Driver app
- You drive outside the designated waiting lot
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides
- If there are no drivers in the queue, trip requests will go to the closest driver using Uber outside of the airport.
- You can see your position in the queue by looking in your Driver app. You can also check how long the queue is before you get to the airport by tapping the airport parking symbol on your in-app map.
Picking up your rider
Once you accept a trip request, head to the pickup location noted in the app. Occasionally, drivers may receive an opportunity to head to the airport pickup zone in anticipation of upcoming demand. If this happens, here are the steps you should expect:
- You will receive an alert to begin driving toward the terminal.
- Once you’re driving, you should look for a rider request on your way to the pickup zone.
- In the event that you do not receive a request on your way to the pickup zone, you may return to the waiting lot and resume your position at the top of the queue.
Dropoffs at the airport
Based on the operating agreement with the airport, riders can be dropped off at the Departures level. When dropping off riders at Terminal D, please drop them off starting at Door 5. This is to prevent the buildup of traffic at the beginning of Terminal D. Once you drop off your rider, the airport requires you to vacate the dropoff zone. You can either leave airport property or head to the waiting lot to wait for an airport pickup trip.
Finding the waiting lot
如果您希望在乘客下车后符合接收机场接载派单的条件, 则需要保持车主端处于开启状态, 并前往等候区, 加入虚拟队列。
Getting a Rematch trip
迈阿密国际机场 (MIA) 已开启重新匹配功能。“重新匹配”功能使刚完成机场送餐的合作车主无需进入等候区即可临时接收接载派单。如果选择重新匹配, 您在机场下车后, 必须离开下车区域, 并开始前往等候区。在导航至停车场时, 您可能会收到重新匹配请求, 但我们不保证一定会重新匹配。车辆不得在航站楼内徘徊。在路边怠速行驶可能导致您收到机场有关部门的罚单。
迈阿密国际机场 (MIA) 地图
