Si vous êtes un passager, veuillez plutôt consulter la YQB page de destination ou la YQBpage de prise en charge.
Conduire ici : Aéroport international Jean-Lesage de Québec (YQB)
Les aéroports peuvent être des endroits compliqués, particulièrement pour les chauffeurs. Mais connaître les notions de base et obtenir des informations à l'avance sur votre aéroport local peut vous aider à vous préparer pour votre première prise en charge ou destination.
Réglementations aéroportuaires
Airport Regulations for drivers
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
When on airport property, the Uber driver app must be open at all times (drives must not go Offline until exiting the airport area).
The Uber vehicle decal (trade dress) must always be displayed on the rear passenger window facing outward. Driver-partners can obtain this Uber decal at their local Uber Centre or fill out this form to receive one by mail.
All trips need to be requested, completed and paid for through the app.
Pro tips
Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.
Please be respectful of airport property. Uber partners are not allowed to use facilities and areas reserved for taxi and limousines.
Pickups at the airport
Pickups at the airport
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
In order to receive a trip request, you need to enter the designated waiting area. You will then be placed in a virtual queue.
Based on the operating agreement with the airport, the waiting area is located in the CellPARQ lot. (see map below).
Some things to know about the waiting area:
- Proximity to the terminal does not create an advantage for drivers or move you closer to the top of the queue.
- If there are no drivers in the waiting area, trip requests will go to drivers in the area - based on proximity and other factors.
- You can lose your place in line if:
- You go offline on your Uber driver app
- You drive outside the waiting area
At the airport, all ride requests from the waiting area at YQB are available through Trip Radar.
Trip Radar
How it works: * If you like a trip, tap to request a match: If you see a trip you like, tap to show interest, and find out quickly if it’s a match. You are always welcome to show interest in multiple trips, or in no trips at all. * Your queue position still matters: Trips at airports are not matched to the first person who taps. Instead, you’ll continue to be prioritized for trip matches based on your spot in the queue. * All requests in one place: You won’t need to look in multiple places to receive and match trips.
What this means for you: * Faster matching: Before this change, many trips would cycle through multiple individual drivers before a driver chose to accept it. Now, with Trip Radar only, you can see more trips, you can select the ones you’re interested in, and the match will go to the driver closest to the front of the queue. Faster matching means less time waiting. * Access requests anywhere in the line: You can receive requests no matter where you are in the queue. You won’t need to wait until you’re the first in the queue to start matching. When multiple drivers select a trip, the driver closest to the front of the queue will complete the match. * Protecting your acceptance and cancellation rates:With Trip Radar only, your acceptance and cancellation rates* will not be affected when you only choose the trips you like.
*Drivers are generally free to accept or decline trip offers as they wish, so long as it is not fraudulent misuse or manipulation of the Uber platform. The Uber Pro loyalty status is dependent on cancellation rates; you can learn more here.
Picking up your rider
Once you match a trip request, the pickup location at the airport is located at the door at domestic flight arrivals, under the footbridge, by columns 13-14.
Dépôts à l'aéroport
Dropoffs at the airport
Based on the operating agreement with the airport, riders can be dropped off at the public dropoff area.
Re-Match feature
We’ve also launched the Re-Match feature at this airport. To qualify for Re-Match, drivers must first complete a dropoff at the airport. Re-Match then allows any driver-partner who just completed an airport dropoff to temporarily receive a pickup request without having to go to the waiting area. Partners will only be eligible for Re-Match after dropping off a rider at the airport for a short period of time.
Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.
À propos
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