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Airport_Name (AIRPORT_CODE) Airport

Instructions for drivers

Riders at AIRPORT_CODE can request Uber when leaving the airport. Learn how to receive these trip requests and cash in on the action.

Rules and regulations

AIRPORT_CODE regulations for Uber drivers

Per AIRPORT_CODE regulations, drivers must adhere to the terms below. Failure to do so may result in a $100 citation. Sorry, but Uber will not pay for citations.

  • All ride dropoffs and pickups must occur on the departures level
  • The Uber trade dress and [airport code] airport placard must always be displayed in your windshield
  • When on airport property, the Uber Driver App must be open at all times (please do not log off until you exit the airport)
  • You may be asked to show your waybill. To access it, tap the “info” button that appears in your app

Required documents

  • Document 1
  • Document 2
  • Document 3

Request new documents

Uber Greenlight Hubs issue all new partners an Uber trade dress and display placard for Bay Area airports. If you need a replacement, contact your local Uber Greenlight Hub.

How pick-up requests work

Uber partners can receive trip requests from passengers leaving the airport. However, these trips work a little differently than other requests. To receive a trip request at [airport code], you need to enter a dedicated staging lot, where you will be placed in line to receive a request from the airport. Here’s how it works:

  • Drive into the dedicated staging area on San Bruno Ave.
  • You’ll be placed in line for the next pickup—pickups work on a first-in, first-out basis
  • Once you receive a request, pick up your passenger on the departures level
  • If the airport is crowded, it is suggested to contact your rider to confirm that they are at the indicated door number on the departures level

How drop-off requests work

Drop-off passengers at their requested terminal on the departures level. Be sure to leave your app on until you exit the airport property. Note that SFO charges a $3.85 fee for all Uber requests—including drop-offs. This fee is charged directly to riders and will be repaid to SFO. This way, you will never be charged.

Uber staging lot at AIRPORT_CODE

Uber drivers may wait for ride requests at the designated staging lot only. You will not receive an airport request outside of this lot (and may be issued a citation).

Enter the staging lot on [San Bruno Avenue, just off the Highway 101 exit]. Keep in mind that:

  • The lot is "first in, first out"; upon entering the staging line, you will be placed in line for the next trip request
  • The staging lot has a 30 minute time limit
  • If you do not receive a trip request in 30 minutes, exit the lot and re-enter
  • If you leave the staging lot or turn off your app, you will be placed at the back of the line
  • Staging at terminals or elsewhere on airport property is prohibited and may result in a citation
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