Move freely, accessibly
Everyone should have the freedom to move on their own terms. That's why we're building the world's most accessible mobility and delivery platform, with innovations driven by you.
Our driving principles
Empowering your independence, prioritising your safety and strengthening community connections through reliable service are always top priorities, with equity driving every decision we make. We believe in creating an accessible experience where everyone can thrive.
Independence
We prioritise giving you the level of autonomy and personalisation that fits your needs.
Safety
Safety is at the core of everything we do, guiding all our actions and innovation.
Dependability
We strive to provide a platform you can trust that works predictably, reliably and consistently.
Fairness
We work to build a platform that works predictably and equitably for everyone, every time.
Choice
By empowering you to tailor your experience, we reinforce our commitment to fairness, privacy and nondiscrimination.
Compliance
We proactively build, test and resolve barriers to meet WCAG 2.1 Level AA guidelines.
Meet our team
Together, we're breaking down barriers to create a more accessible world for everyone.
We design our products with users in the centre driven by equity to make sure everyone has access to the same experiences.
The Uber platform is built with safety at its core, offering fundamental features and optional settings to support your confidence in every ride.
By connecting transportation and pharmacy services to your health benefits, we make mobility and care more efficient and accessible.
We collaborate with public transportation systems to strengthen existing services and close gaps in paratransit, ensuring smoother multi-modal travel experiences.
Resources
- Safety features
You're in control with safety features designed to support you and with access to help when you need it.
- Resources for users who are blind or have low vision
Uber's web and mobile platforms are accessible to VoiceOver and TalkBack. Find out more and submit feedback here.
- Travelling with a service animal
By law, people making money on the Uber platform must transport riders who are travelling with service animals. You can find out more about Uber's Service Animal Policy here.
- Features for drivers who are deaf or hard of hearing (HOH)
Hundreds of thousands of drivers who are deaf or HOH make money with Uber.
- Using wheelchairs and mobility devices
Uber welcomes wheelchairs, walkers, canes and other mobility devices to support your journey.
To find out more about riding with a motorised wheelchair, where the Uber WAV (wheelchair-accessible vehicle) option is available, go here.
- Earning on the platform
Hundreds of thousands of drivers with disabilities make money with Uber, using adaptive vehicles, hearing aids and more. Anyone with a valid driving licence is eligible to sign up to drive.
- Find out about Uber's web accessibility strategy
We work proactively to design an accessible platform and fix barriers identified in tests and through user reports.
Find out more here
- Need more support?
Stay connected with us
Find out more about Uber's approach through our blogs