Safety
Help
Skip to main content
Ride
Drive
Driver login
Find everything you need to track your success on the road.
Rider login
Manage your payment options, review trip history, and more.
Select your preferred language
You're seeing information for Washington D.C.. To see local features and services for another location, select a different city.
Traveling?
Driving safety forwards
Your safety is our top priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.
Designing a safer ride
Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.* Stay connected and protected when you ride.
Emergency assistance
Get help fast. Call local emergency services right from the app, wherever you are.
Customer Support
Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access support directly through the app, whenever you need it.
Share My Trip
Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.
Safety Centre
Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.
2-way Ratings
Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.
GPS Tracking
All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.
Phone Number Anonymization
Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.
Driver Profile
Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.
RideCheck
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.¹
Drivers must clear several screenings
All potential driver-partners must have a valid taxi license and pass a series of checks before they can accept ride requests through the Uber app.
Driver Hour Limits
To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.
Insurance on every trip
We make sure that every ride is insured for your protection should anything unexpected happen.
Check your ride, every time
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Step 1
Match the license plate number.
Step 2
Match the car make and model.
Step 3
Check the driver's photo.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Review Community Guidelines
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Partnering with public safety officials
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
More about safety
*Certain requirements and features vary by region and may be unavailable.