Driver Announcements

New Tiered Loyalty-Based Service Fee program Cape Town

August 2, 2018 / South Africa

We’re excited to be piloting a new Tiered Service Fee program, which will be in place from 2 August 2018 – 31 October 2018.

What is the Tiered Service Fee program?

This is an initiative that aims to recognise driver-partner loyalty by offering reduced service fees to those drivers who have done a high number of lifetime trips and have a high rating. Depending on their trips and ratings, drivers can qualify for a service fee reduction from 25% to either 22.5% or 20%. 

How will this work?

On the 1st day of each month, we will look at each driver’s number of lifetime trips and ratings, and determine which service fee tier they qualify for based on the below rules. In addition, drivers will need to complete a minimum number of trips each month to qualify for the lower service fee in the next month.

uberX and UberXL Tiered Service Fee conditions

Tier
Service Fee
Minimum Lifetime Trips
Minimum Rating
Monthly Completed Trips
Blue 25% less than 1999 4.75 or below less than 150
Silver 22.5% 2000 4.75+ 150
Gold 20% 8000 4.75+  150

UberBlack Tiered Service Fee conditions

Tier
Service Fee
Minimum Lifetime Trips
Minimum Rating
Monthly Minimum Trips
Blue 25% Less than 3999 Below 4.75 Less than 50
Silver 22.5% 4000 4.75+ At least 50
Gold 20% 8000 4.75+  At least 50

Frequently asked questions: