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See your destination before accepting/rejecting a ride

29 May / South Africa

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See where you are going and how much you will earn before each trip. Before you accept or reject any trip, you will now be able to see:
The “net amount” you will earn on the tripNet amount = Trip Fare – Service Fee
The destination of the trip
See where you’ll go and how much you’ll make. That’s not all – you could earn more for long pick-ups!*
What does this mean?
When the time it takes to pick up a rider is longer than usual, in most cases Uber will collect a lower Service Fee*
When the time it takes to pick up a customer is shorter than usual, in most cases Uber will collect a higher Service Fee*
* The service fee payable to Uber will fluctuate from 3% to 35% depending on the trip profile
The fares you’ll see won’t be based on fixed time and distance rates alone. Expected earnings can be based on several factors. Some you know well, like time and distance  to destination. Some are new, like traffic patterns, closed roads, and suggested routes for the trip.
Better fares on short trips
Upfront fares will make short trips more valuable to you. Uber will suggest a slightly higher fare on some short trips and a slightly lower fare on some long trips.
Clearer and more detailed receipts
It will be easier to see if your earnings have been adjusted after the trip ends. In your trip history, you will see a mark on the trips that have been modified and you will know from the trip receipt the reason for this modification.
Adjustments to earnings occur if:
You drove more or less than expected for the trip.
Received an extra fee for waiting for such a long time
What if things change whilst on trip
If there’s unexpected traffic and the trip gets a lot longer, the fare will increase
If there’s a change of pickup or dropoff address in the app while you’re on your way, the fare will be updated as you go
If the trip is shorter than expected because the rider put in the wrong destination for example, the fare for that trip will be lower
Trip receipts
In all trip receipts, you can now see the exact fare you accepted up front. If your earnings are different from what was detailed in the fare, your trip receipt will let you know why.
Frequently asked questions
Can I switch back to the old experience?
No, however keep in mind that now you will have a lot more information to allow you to decide what trips you want to take and those you may want to reject   .
What does the net earnings shown upfront not include?



The net earnings DO NOT include:
-Waiting fees 
-Tip values
-Driver promotion & incentives
These amounts are added to your balance when paid
How are fares determined now, if not in kilometers and minutes?
Expected earnings may depend on various factors, some of which you know well such as distance and basic fare and some of which are new such as traffic, closed roads, and suggested routes for the trip.
Pre-estimated net earnings shown before the trip do not include waiting fees, driver promotions and tips. These will be added once you have been paid.
Why does the Service Fee differ from one trip to another
To ensure that your earnings always reflect the value of the trip, Uber’s Service Fee  will vary for each trip so that it reflects the market conditions of every trip you take.
When the time it takes to pick up a rider is longer than usual, Uber’s Service Fee will be lower in most cases.
When the time it takes to pick up a rider is shorter than usual, Uber’s Service Fee will be higher in most cases. 
In any case, you’ll see your earnings for each trip before accepting it, so you can decide if you would like to accept a trip or not.
Although there will now be a variable Service Fee, this new approach will mean that, on average, you still will be charged the same or similar weekly average Service Fee in Durban.
Do fares still account for long pickups?
Yes. 
If there’s extra traffic, will I still earn the same amount?
If there’s unexpected traffic and the trip gets a lot longer, you’ll see an increased fare on the trip receipt. 
If the rider changes the destination in the middle of the trip, will I still earn the same amount?
If there’s a change of address in the app while you’re on a trip, you’ll see an updated fare as you go.
Will my fare decrease whenever I find a route that’s shorter or faster?
You’ll typically earn the fare you saw upfront even if you take a shorter route. So if you’d like, you can continue to choose a quicker or shorter route based on your own expertise.



Disclaimer
All information provided herein was, to the best of Uber’s knowledge, correct and complete as at the time of sharing. Uber will not be held liable for any incomplete or incorrect information. Uber reserves the right to amend, in whole or in part, at any time and without notice, any information provided herein.