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Keeping the Uber app as safe as possible

February 23 / South Africa

We build our technology with your safety in mind. But actions you might take, can also help protect yourself. We’ve recently been made aware of informal impoundments that are being imposed on driver-partners, and many been suspected of touting trips. It’s important to remember to always maintain the standards of Uber’s community guidelines, so that we can assist in creating a safe and welcoming community.

From picking up the right rider to keeping pick-ups legal, here are ways to help make every trip stress-free:

1. Verifying your rider

Riders are asked to find you by checking that your license plate, the make and model of your car, and your photo match what’s shown in their app. You can also feel free to ask riders to confirm your name before entering your vehicle.

2. Staying focused on driving

You can help keep roads safe by staying alert, keeping your eyes on the road, and resting when needed to prevent drowsy driving. Remember: texting while driving is illegal in most states and countries. Some drivers use a mount to position their phone in a place where they can easily see it, to help reduce dangerous distractions. In some cities, laws require them.

3. Protecting your personal information

We use technology that anonymizes your phone number when you call or message your passenger through the app so they won’t see your personal number.*

4. Encouraging back-seat riders

You can consider inviting riders who are traveling solo to sit in the back seat. This allows them to safely exit from either side of the vehicle to avoid traffic and also gives you both some personal space.

5. Spreading the word to buckle up

In many places, seat belt use is required by law, for both drivers and riders. It’s also the most effective way to save lives and reduce injuries related to car crashes, according to the Centers for Disease Control.

6. Watching for pedestrians and cyclists

General rules of the road say to be on the lookout for people who are walking and biking. This is especially important when you’re pulling over for a dropoff or pickup, and when you’re driving at night.

Knowing local laws about where you can drop off riders can help when you encounter loading zones, parked vehicles, and more.

8. Following your intuition

Trust your instincts and experience and use your best judgment when driving with Uber. If you ever feel you’re in an emergency situation, you can get urgent help by using the emergency button in your app. And remember, if you feel unsafe you can end the ride at any time.

9. Being kind and respectful

Uber’s Community Guidelines were developed to help make every experience feel safe, respectful, and positive. It’s up to all of us to follow these standards so that we can assist in creating a safe and welcoming community.

10. Giving us feedback

After each trip, you have the opportunity to rate your rider from 1 to 5 stars and add your comments through the Help section in your app. Our 24/7 response team will review the incident.

And remember, on every trip you can tap the shield icon in the app to access Uber’s Safety Toolkit and get help whenever you need it.