A loyalty program designed to reward great service with higher earnings¹.
Over the past few months, we piloted changes to the Uber Eats Pro program that rewards top couriers with higher earning opportunities. By accepting more requests, canceling less and providing great service, couriers on Gold or higher statuses typically earned more than Green couriers.²
Watch this video to learn more:
Great service earns you more with Preferred Deliveries
With the new Uber Eats Pro program Gold, Platinum, and Diamond couriers get priority access to higher-paying deliveries through a new reward called Preferred Deliveries. Plus, Platinum and Diamond couriers get higher priority over Gold couriers.
Be sure to check for the Preferred Deliveries icon in delivery requests.
Your day-to-day improved with Premium Support
Introducing live Premium Support for Diamond couriers. No matter where you are during the trip — at the merchant or at your drop-off location — Premium support agents are available to help you solve issues real-time.
Additionally, there are lots of other great Uber Eats Pro rewards you can continue to enjoy—like cash back on gas with the Uber Pro Card, a Costco Gold Star membership at no cost for the first year, and 100% tuition coverage at Arizona State University. See the Uber Eats Pro terms for more details on these rewards.
Check the Uber Eats Pro hub in the driver app to see all of the rewards available to you today.
Enjoy more flexibility with updated criteria
We’re introducing acceptance rate and on-time rate (in select markets) as a new Uber Eats Pro criteria, and are making updates to cancellation rate, satisfaction rate, and points thresholds, giving you the flexibility to progress at your own pace–even if you’re not delivering every day.
Uber Eats Pro criteria changes:
| Green | No requirements |
| Gold | Acceptance rate: 30% or more (50% in select markets) Cancellation rate: 8% or less Satisfaction rate: 90% or more On-time rate: 70% or more (in select markets) Points: 25 |
| Platinum | Acceptance rate: 50% or more (70% in select markets) Cancellation rate: 5% or less Satisfaction rate: 92% or more On-time rate: 80% or more (in select markets) Points: 50 |
| Diamond | Acceptance rate: 50% or more (70% in select markets) Cancellation rate: 5% or less Satisfaction rate: 92% or more On-time rate: 80% or more (in select markets) Points: Varies by city (check the Uber Eats Pro hub in the Driver app) |
Frequently Asked Questions
Here is a list of cities in the United States where the new Uber Eats Pro experience is currently live:
Abilene, TX
Akron, OH
Albuquerque, NM
Amarillo, TX
Ames, IA
Anchorage
Ann Arbor, MI
Asheville, NC
Athens, GA
Atlanta, GA
Auburn, AL
Austin, TX
Baltimore-Maryland, MD
Baton Rouge, LA
Beaumont, TX
Bellingham, WA
Big Island, HI
Billings, MT
Birmingham, AL
Bismarck, ND
Bloomington, IN
Boise, ID
Boone, NC
Boston, MA
Bowling Green, KY
Bozeman, MT
Carbondale, IL
Cedar Rapids, IA
Central Atlantic Coast, FL
Central Oregon, OR
Champaign, IL
Charleston, SC
Charlotte, NC
Charlottesville-Harrisonburg, VA
Chattanooga, TN
Chicago, IL
Cincinnati, OH
Cleveland, OH
College Station, TX
Colorado Springs, CO
Columbia, SC
Columbia, MO
Columbus, OH
Columbus, GA
Connecticut, CT
Cookeville, TN
Corpus Christi, TX
Dallas, TX
Dayton, OH
Delaware, DE
Denver, CO
Des Moines, IA
Detroit, MI
Dickinson
Dothan, AL
DuBois
Dubuque, IA
Duluth, MN
East Alabama, AL
Eastern Arizona
Eastern Idaho, ID
Eastern Nevada
Eastern Shore, MD
Eastern WV, WV
Eastern Washington, WA
Eau Claire, WI
El Paso, TX
Erie, PA
Eugene, OR
Evansville, IN
Fairbanks
Fargo, ND
Fayetteville, AR
Fayetteville, NC
Flagstaff, AZ
Flint, MI
Florence, SC
Florida Keys, FL
Fort Collins, CO
Fort Myers-Naples, FL
Fort Wayne, IN
Gainesville, FL
Gallup, NM
Grand Forks, ND
Grand Rapids, MI
Greater Maine, ME
Greater Williamsport, PA
Green Bay, WI
Greenville, SC
Gulfport-Biloxi, MS
Hampton Roads, VA
Harrisburg, PA
Hattiesburg, MS
Honolulu, HI
Houston, TX
Huntsville, AL
Indianapolis, IN
Iowa City, IA
Jackson, MS
Jackson, TN
Jacksonville, FL
Johnstown-Altoona, PA
Jonesboro, AR
Juneau
Kalamazoo, MI
Kansas City, MO
Kauai, HI
Killeen, TX
Knoxville, TN
Lafayette-Lake Charles, LA
Lancaster, PA
Lansing, MI
Laredo, TX
Las Cruces, NM
Las Vegas, NV
La Crosse, WI
Lawrence, KS
Lawton, OK
Lehigh Valley, PA
Lexington, KY
Lincoln, NE
Little Rock, AR
Louisville, KY
Lubbock, TX
Macon, GA
Madison, WI
Manhattan, KS
Mankato, MN
Maui, HI
Meridian, MS
Memphis, TN
Miami, FL
Midland-Odessa, TX
Milwaukee, WI
Minneapolis – St. Paul, MN
Mississippi Delta
Missoula, MT
Mobile, AL
Monroe, LA
Montgomery, AL
Myrtle Beach, SC
NYC Suburbs, NY
Nacogdoches, TX
Nashville, TN
New Hampshire, NH
New Jersey, NJ
New Orleans, LA
North Georgia, GA
Northern Missouri
Northwest IL
NW Indiana, IN
Ocala, FL
Oklahoma City, OK
Olympia, WA
Omaha, NE
Orlando, FL
Outer Banks, NC
Oxford, MS
Panama City, FL
Peoria, IL
Pensacola, FL
Peninsula and SW WA, WA
Philadelphia, PA
Phoenix, AZ
Piedmont Triad, NC
Pierre
Pittsburgh, PA
Portland, OR
Portland, ME
Quad Cities, IA
Raleigh-Durham, NC
Rapid City
Reading, PA
Reno, NV
Rhode Island, RI
Richmond, VA
Rio Grande Valley, TX
Roanoke, VA
Rochester, MN
Rockford, IL
Rockies, CO
Roswell
San Angelo, TX
San Antonio, TX
Santa Fe, NM
Sarasota, FL
Savannah-Hilton Head, GA
Shreveport-Alexandria, LA
Sioux City, IA
Sioux Falls
South Alabama
South Bend, IN
South Georgia, GA
South Tennessee, TN
Southern Oregon, OR
Southern Utah, UT
Spokane, WA
Springfield, IL
Springfield, MO
Southern Arkansas
Southern IL
State College, PA
St Cloud, MN
St Louis, MO
Stillwater, OK
Tacoma, WA
Tallahassee, FL
Tampa Bay, FL
Taos
Terre Haute, IN
Texarkana, TX
The Shoals, AL
Toledo, OH
Topeka, KS
Traverse City, MI
Tri-Cities, TN
Tri-Cities, MI
Tulsa, OK
Tucson, AZ
Tuscaloosa, AL
Tyler, TX
Upstate NY, NY
Vermont, VT
Waco, TX
Washington D.C., DC
Waterloo-Cedar Falls, IA
West Lafayette, IN
West Texas
Western Arizona, AZ
Western MA, MA
Western WV, WV
Wichita, KS
Wichita Falls, TX
Wilkes-Barre Scranton, PA
Wilmington, NC
Willamette Valley, OR
Worcester, MA
Wyoming, WY
York-Gettysburg, PA
Youngstown, OH
Yuma, AZ
Here is a list of cities in the United States where courier’s Uber Eats Pro status depends on acceptance rate, cancellation rate, satisfaction rate, on-time rate and points: Columbus, OH; Connecticut; Detroit, MI; Nashville, TN; Charlotte, NC; South Bend, IN; Omaha, NE; Baton Rouge, LA; Huntsville, AL; Columbia, SC; Olympia, WA; Toledo, OH; Lehigh Valley, PA; Tampa Bay, FL.
¹Higher earnings per hour online of Gold and higher status couriers are due in part to their acceptance rate. Acceptance rates are part of the criteria for status eligibility.
²Gold, Platinum, and Diamond couriers get priority access to higher-paying Uber Eats restaurant deliveries as compared to Green couriers. The determination of higher paying deliveries is based on expected payment as determined at the time the customer places the order (and is inclusive of tip designated by the customer at time order is placed). Priority access is not a guarantee of higher earnings or the amount of delivery requests eligible couriers will receive. Tips are subject to customer discretion and may change post-delivery. Restaurant deliveries made via channels other than Uber Eats (e.g., Uber Direct), flat rate opportunities, and non restaurant deliveries (e.g., grocery orders) are excluded from Preferred Deliveries.
³This program is applicable in select cities (see above for complete list). Uber reserves the right to change or terminate this program at any time.