In facing economic uncertainties, higher living costs, and broader inflation, people turn to opportunities that can help them gain additional sources of earning or improve quality of life. At Uber Eats, we continue to focus on securing a flexible and independent way of earning for delivery partners, expanding selections for consumers to get almost anything at a push of a button, and introducing new business solutions for local businesses to thrive on Uber Eats. 

We put hearts and minds into the positive impact we can make for people of Taiwan. That’s why we not only take actions to do better but also track progress through a world-renowned third party research agency – PublicFirst. We are proud to share the Delivery Economic Impact Report that reflects what consumers, delivery partners and merchants care and value on the platform.

In 2023, Uber Eats contributed an estimated NT$81.5 billion in economic value to the Taiwanese economy and produced over NT$84.1 billion in consumer surplus for its users in Taiwan.

Uber Eats offers delivery partners the chance for additional earnings in a flexible way. It is important because many of them have other sources alongside Uber Eats. Three primary benefits that delivery partners recognize in Uber Eats include:

  • Flexibility and Independence. 70% of Uber Eats delivery partners said schedule flexibility is the most important benefit for them. 68% of them said they enjoy their current status as flexible, self employed professionals. Almost half (47%) of delivery partners agreed that Uber Eats offers them the ability to be their own boss. 
  • Help support their families. 61% of delivery partners are responsible for taking care of their parents, 30% for their children, and 27% for their spouse. 
  • Additional earnings through the platform to deal with rising cost of goods and services across the Taiwan economy. 50% said additional earnings help them cover their rising costs. 61% said additional earnings allow them to save money and have a cushion in case of emergencies. 38% said the ability to earn money quickly or in an emergency.

Uber Eats enhances quality of life for consumers. Uber Eats makes getting food and goods to doors easy and offers reliable and convenient access to their favorite cuisines. In this report, we continue to see consumers’ desire for an effortless and inspirational life to complement their busy lifestyle. We saw three benefits highlighted in this report:

  • Convenience. 71% of Uber Eats users said that convenience is the reason to use the app, followed by greater variety of food and quick delivery time.
  • Affordability. 65% of Uber Eats users agree that they can find items on Uber Eats that are reasonably priced. 60% find that items on Uber Eats are within their household budget.
  • Explore new inspirations. 80% of Uber Eats users tend to order food they wouldn’t normally cook at home. 88% of Uber Eats users agree that food delivery apps have made it easier to discover new restaurants. 47% of Uber Eats users have been inspired to cook new recipes as a result of food they have ordered.

Alongside providing a quick access to consumers bubble tea or fried rice from grandma kitchens they like, Uber Eats cares deeply about shaping a close partnership with local businesses to co-create additional opportunities through delivery. This report shows that Uber Eats is considered a welcome opportunity to reach a broader customer base.

  • 39% of Uber Eats users say that the majority of the food ordered come from small or family-owned restaurants.
  • 70% of delivery partners say they pick up food from small or family-owned restaurants at least weekly.
  • 68% of Uber Eats users agree that Uber Eats has a role to play in helping Taiwanese restaurants use more sustainable or eco-friendly packaging for their products.

Uber Eats is committed to delivering best possible experiences for consumers, delivery partners, local businesses and taking actions in shaping a better future of delivery. 

For more information about the 2023 Taiwan Delivery Impact Report, please read the full report here.