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Logging your work

Regulatory requirements

All driver-partners, as holder’s of a P endorsement, need to comply with all work time related rules including recording work time through an NZTA approved Logbook.

NZTA: Work time and logbooks

The New Zealand Transport Agency (NZTA) limits the number of work time hours drivers with a P Endorsement can undertake. Work time includes (but is not limited to) all time spent driving, or performing work-related duties.

Small passenger service drivers must adhere to the following work time requirements: Work time must not exceed 13 hours in a cumulative work day, and then drivers must take a rest time of at least 10 hours After 7 hours of continuous work time, drivers must take a rest time of at least 30 minutes Work time must not exceed 70 hours in a cumulative work period, and then drivers must take a rest time of at least 24 hours

Please see the NZTA’s work time and logbooks guide for further information.

Depending on whether you hold your own Small Passenger Service Licence (SPSL) or not, you will fall into one of two categories:

  • Uber requirements for driver-partners using Uber’s SPSL. Uber, as a Small Passenger Service facilitator, is required to collect and retain copies of your Logbook.

  • Driver-partners who drive under Uber’s Small Passenger Service Licence are required to download and use the Logmate App to record their work time.

  • Uber requirements for driver-partners using their own SPSL. Driver-partners who hold their own SPSL and upload the corresponding TSL label to their driver-partner account are able to use any NZTA approved means to record their work time. This includes physical logbooks.

Getting started with Logmate

New to Uber?

If you do not hold your own Small Passenger Service Licence (SPSL), you need to keep a logbook using the Logmate app and meet regulatory requirements.

Once the NZTA has approved your P Endorsement application and you've obtained a Certificate of Fitness, you’ll receive an email from Logmate inviting you to register for an account under Rasier Operations BV (Uber). Follow the link provided in the email to register.

Note: Be sure to use the email address you used to create your driver-partner account, as Logmate will send your registration email to that address. You can check which email address you have used below.

View/edit email address ❯

Already driving using Uber?

If you are an active driver-partner driving under Uber’s SPSL you register with Logmate under Uber’s Small Passenger Service License (SPSL)(Rasier Operations BV), you will be entitled to a Logmate subscription for $6.49 per month.

This cost will be deducted from your first payment statement each month, after you complete one or more uberX trips using the Uber app.

VIDEO TUTORIAL

Using the app

Watch the tutorial for a demonstration of how to download, setup, and use the Logmate app. There are different versions of the video for iphone and android.

In App Fatigue Feature

Everyone wants to get safely from A to B, and Uber’s Community Guidelines recommend that you take a break if you’re feeling tired.

To help you manage your fatigue and stay safe on the road, the Uber app will include a new feature that notifies you if you are approaching 13 hours of driving time using the app.

How the in-app Uber fatigue feature works

To help you manage your fatigue and stay safe on the road, Uber has several fatigue processes in place:

  • The Uber App will notify if you are approaching 13 hours of driving time on the app. If you reach 13 hours driving time, the app will take you offline for 10 hours straight.
  • You will receive a push notification reminding you to take a 30 minute break if you’ve been online with the Uber app for 7 hours straight.
  • If you exceed 70 hours of driving time in a consecutive seven day period, you will receive an email warning and your access to the Uber app may be restricted

‘Driving time’ is any time that you are providing a trip or delivery using the Uber app, or alternatively when you are not providing a trip or delivery but are online and moving This includes both driving with UberX and delivering with Uber Eats.

Important: While the Uber App fatigue feature aims to help you comply with your legal requirements, it is your responsibility to ensure that you continue to maintain your logbook and that you do not drive while fatigued.

MORE INFORMATION ON THIS FEATURE

FAQ

  • Do I need to use Logmate?

    If you drive using Uber’s Small Passenger Service Licence (SPSL) you must be registered with Logmate. It’s a requirement that you use Logmate with Rasier Operations BV as the operator to remain active on the Uber app

    If you drive using your own SPSL, you are able to use any NZTA approved means to record your work time.

  • What is a SPSL/TSL Label

    A Small Passenger Service Licence (SPSL) is a type of Transport Service Licence (TSL). SPSL’s are the licences used to regulate Small Passenger Services in New Zealand, the class of transport service that driver-partners provide.

    A TSL label is the label that must be displayed when taking UberX trips with the Uber Driver App. It sits on the passenger side of your windscreen near your registration label.

  • What if I haven’t received a registration email yet?

    First, make sure that your Certificate of Fitness, P endorsement and TSL card documents are active on your driver-partner account. Logmate will only invite you to register once you have obtained a Certificate of Fitness, P endorsement and have collected and uploaded a TSL card from the GLH. You can check the status of your documents below.

    Check my documents ❯

    If your documents are active and you have not received the registration email, check your spam folder for an email from noreply@logmate.co.nz

    If you still can’t locate the email or have another question about using Logmate, please let us know.

  • Have a question that wasn’t answered in this page?

    Tap the button below to submit a question and our online support team will be in touch.

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