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Uber New Zealand

Have questions? We’re here for whatever you need. Get in-person support at one of our Greenlight Hub locations. You can also find answers to frequently asked questions in our online Help Centre.

In-person support

Visit one of our Greenlight Hub locations

Find A Location

24/7 support

Other ways to get in touch

In-app help:

We want every trip with Uber to be hassle-free. That’s why we’re here to help you whenever you need it. You can contact our customer support team 24/7 at help.uber.com or through the 'Help' section of your Driver App.

Phone support:

Phone support is available 24/7 for driver-partners in New Zealand. You can speak to our friendly staff by calling 09 888 0766.

Online:

Get online support 24/7 in the Help Centre or by using the link below.

Meet the team

We’re here to help

New and existing driver-partners can visit us at the Uber Greenlight Hub for in-person assistance, help uploading documents, and even How-to videos and app demonstrations.

Support Conduct Guidelines

Interactions with Uber on and off the app should be enjoyable and safe for everyone. With this goal in mind, please treat your fellow driver partners, riders, Uber employees and contractors as you would like to be treated yourself: with respect. The way you behave while interacting with others, whether at our Greenlight Hubs, through our online support systems, or over the phone, can have an impact on your account status.

For example, asking overly personal questions, using verbal threats, making comments or gestures, and/or displaying conduct that is perceived to be aggressive, sexual, discriminatory, or disrespectful may result in a temporary hold on your account. If the issues raised are serious or constitute a repeat offense, or you refuse to cooperate, you may lose permanent access to the Uber app.