How to get support
Help is available when you need it, 24 hours a day, 7 days a week. Explore ways to get the answers you need and contact Uber for assistance.
Ways to get help
If you need help with the Driver app, here are ways you can get support that’s fast, friendly and available around the clock:
1. FAQs:
Get answers to frequently asked questions at help.uber.com, or tap 'Help' in the Driver app menu.
2. Submit a question:
Contact our team 24/7 via the Help section of the Driver app, or submit a question at help.uber.com.
If you contact Uber through help.uber.com, you’ll receive a notification on your phone (if you have notifications enabled) letting you know that you’ve received a response. We’ll also send you an email.
3. Phone support
Phone support is available for driver-partners in New Zealand, from 10am to 2am New Zealand Standard Time, 7 days a week. You can speak to our friendly team by calling 09 888 0766.
Accident response tips
We’re committed to prioritising the safety of everyone who uses Uber. If you’ve been involved in an accident, check that all parties seem safe and notify police and paramedics if necessary.
You can report the accident to Uber by tapping the menu button, then Help, followed by Trip Issues and Adjustments, then I was in an accident. A member of Uber’s team will reach out to gather information about the accident.
More help
Still having trouble finding what you need? Try these other handy resources.
Online help
Our website at help.uber.com/driving-and-delivering has a wealth of great information for new and experienced drivers.
Rider issues
If you’d like to report an issue about your rider, tap the menu at the top left of the Driver app, then Help, followed by Trip Issues and Adjustments and Issue with a rider.
Frequently asked questions
- What’s the fastest way to get help with the Driver app?
Use the frequently asked questions inside your Driver app to get fast answers. You’ll find them by tapping the menu icon, then Help.
- What if I can’t sign in?
If you’re having trouble signing in to your Driver app, you can reset your password here. Use the email address you believe is associated with your account. We’ll send you an email with a link to reset your password.
- What do I do if my Driver app is freezing or crashing?
Try closing the Driver app first (if possible, quit the Driver app completely rather than keeping it running in the background). If it still doesn’t work when you reopen it, you may need to reset your network settings on your phone, or delete and then reinstall the Driver app.
Drive your way in the app
Drive your way in the app
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.
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