FAQ – Simplifying your courier experience per Oct. 1 ‘23

From October 1st 2023 we have changed the way we do business.

First, we are simplifying. Under our old system, you paid a Service Fee to us, and we provided you with leads for restaurants who needed delivery services. You sold these services directly to the restaurant and we issued an invoice on your behalf, this led to a lot of invoices: one for each delivery.

Under our new way of working, you will be selling your delivery services directly to Uber Eats, instead of to the restaurant. This means you will now perform delivery services for us as our supplier, and we will pay you. You will not contract with restaurants directly. This will simplify your invoices: one customer, one weekly invoice. It also means that the Service Fee will be eliminated. (Due to this change, the way Delivery Fee is structured will also change.)

Other than that, the way you complete deliveries will not change. You remain free to use the Uber Eats App when and where you want, and you are not bound by any kind of exclusivity with Uber Eats.

Second, our old terms created a contractual relationship between you and Uber Portier B.V. Our new terms create a contractual relationship between you and Uber Eats NL B.V.

How will this change affect the delivery experience?

Operationally speaking, there won’t be any change in how to deliver orders: you will keep receiving order requests through the Uber app, you will pick up items from merchants and deliver to customers. Tips will still be working as before, and all your metrics showing in the app won’t be canceled or affected in any way, of course.

We will keep making sure to provide you with the best experience to let you earn at your own preferences and timetables – with just less invoices!

What does it mean that Uber Eats is changing the way it does business?

Until October 1st ‘23, Uber Eats has been acting as a platform that would connect you – a delivery services provider – with restaurants willing to buy those services in order to fulfill their customers’ orders.

You were therefore:
– Selling your services to restaurants, in exchange for a per trip delivery fee
– Buying lead generation services from Uber Eats, in exchange of a Service Fee

Now, we are simplifying this system. You will directly sell your delivery services to Uber Eats. Therefore:
– You will no longer pay a Service Fee to Uber Eats.
– You will no longer receive weekly invoices from Uber Eats billing you for the Service Fee – as you will no longer be buying lead generation services.
– You will no longer see per trip invoices for restaurants generated on your behalf on the Partner Dashboard – you are now an Uber Eats supplier, so we will generate on your behalf a weekly invoice addressed to the Uber Eats NL B.V. entity, recapping all your earnings coming from trips and incentives.

How does this affect my payments?

The frequency and conditions of your payments will remain the same: you will still be paid out weekly, and you will keep earning the same on an average trip.

The only changes you will notice are:
– Your earnings shown in the app always included a Service Fee that you needed to pay to Uber, which resulted in your actual earnings to be less than shown in the app. As a result of the changes, no Service Fee has to be paid to Uber anymore and the amount shown in the app will be your actual earnings.
– Incentive and bonuses will include taxes that may need to be remitted to the tax authorities. Please make sure that your Partner Profile is up to date!

We also refer to your monthly Tax Summary where you can find a summary of your delivery fees, incentives and other payments, as well as related VAT (if applicable).

Thank you for being our Partner.

The Uber Eats Team