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COVID guidelines

April 28 / Netherlands

Given the concern about coronavirus (COVID-19), we’re working closely with public health authorities to provide the most up to date guidance on how to protect yourself and others.

We would like to remind you of the safety procedures and processes that are currently in place.

  • Face masks are required from 1 December 2020 in indoor public spaces. A face mask must completely cover your nose and mouth and it must be specifically designed to prevent the spread of viruses. A scarf or face shield may be worn in addition to a face mask but not instead of one. If you do not wear a face mask, you risk getting fined €95. Please find more information on regulations regarding the face mask via this link.
  • Social distancing: All relevant participants (restaurant staff, delivery partners and eaters) have to maintain a safe distance of 1.5 metres from each other at all times. This includes while waiting for your next delivery request. Forming groups outside or inside the restaurant is not allowed. 
  • Contactless pickup: Delivery partners wait outside the restaurant or in the designated waiting area until the food is ready and pick up the delivery from the counter.
  • Contactless delivery: deliveries must be left at customer’s door (or similar) after the customer is notified of arrival.

Please make sure you always adhere to these rules, also when waiting for an order or during pick-up in a restaurant.

In addition, we strongly encourage you to follow these recommendations:

  • If you feel sick, stay at home: If you have a mild illness, respiratory symptoms, or have a fever (38 C or 100.4 F or above), stay home and keep away from others. If your symptoms get worse, call your doctor.
  • Wash your hands frequently: Wash your hands with liquid soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer with at least 60% alcohol to disinfect your hands. Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze: Use a tissue to cover your cough or sneeze and throw the tissue in the trash, then wash your hands. If you don’t have a tissue within reach, cough or sneeze into your elbow.
  • Clean and disinfect your vehicle/equipment: Pay special attention to surfaces that you and passengers frequently come in contact with.

Your safety and the safety of restaurant staff and customers is our highest priority. We remain in close contact with relevant authorities and we will notify you as soon as we have more information or if the situation changes.

Thank you for your understanding.

The Uber Eats team