First impressions are essential, and you can make a positive first impression with riders by asking a few simple questions within the first few minutes of a ride. It’s not mandatory to ask these questions, but they’ll likely be appreciated because they’re an indication that you’re going the extra mile to make their ride a pleasant experience.
What to ask your Uber riders
1. Do you have a preferred route?
Whether it’s the quickest route possible or a longer, scenic route, some riders may be very particular about how they get to their destination. Be sure to ask your rider if they have a preference at the start of the trip, and set your GPS accordingly.
2. Is the temperature OK?
The rider will be more comfortable if they aren’t too hot or too cold. You can’t control the temperature outside the car, but you can make adjustments to your air conditioning and heat. Summer or winter, make sure you ask your rider if they’re agreeable to the climate in your car.
3. What would you like to listen to?
If someone is dashing to a job interview, they’re likely to want to listen to different music than they would for a night out. Music can influence the mood of any rider, so ask if they have a particular radio station or playlist that they’d like to hear or if they’d rather relax in silence. If you have an adaptor, you can let them control the music directly from their phone. Learn how to play music for free via the Uber app here.
4. Would you like a snack, gum, or water?
While it’s certainly not mandatory to keep snacks, gum, and water in the car for riders, many Uber driver-partners offer these to make the rider’s experience more convenient and pleasurable. Whether you’re offering the rider water on hot days or snacks to get them going in the morning, this gesture is sure to be appreciated.
5. How are you today, ________ ?
Sure, some riders may be distracted by their overflowing email inbox and influx of text messages, but most will like the extra attention. If it’s clear that the passenger would rather not chat, take the cue and skip the conversation. People always like hearing their own name, so why not slip it into the question when you ask how they are?
These questions will help you personalize the trip for the rider and perhaps help you score a coveted five-star rating.