Uber Eats has been shaping the way Hong Kongers enjoy meals since 2016 — filling bellies and cravings at home by joining forces with restaurant-partners and delivery-partners.
In its fourth year, the perks and innovations that Uber Eats introduced to Hong Kong have converged with a year most critical to the food and beverage landscape’s survival amid the pandemic. As restaurants struggled with the loss of dine-in customers, and as Hong Kongers hustled to provide for their families, Uber Eats is proud to support our community and partners with a platform to earn despite the economic challenges.
Uber Eats Users at Record Four-year High
Uber Eats users almost quadrupled compared to last year – demonstrating Hong Kongers’ love for “eating out without going out” during the pandemic. This growth in customers have also translated into even greater displays of affection and loyalty for our service; with one Hong Kong customer ordering nearly 400 times through Uber Eats over the course of the year – that’s more than one meal a day!
With travel restrictions in place, travel-hungry Hong Kongers instead turned to Uber Eats for a culinary adventure through food. Japanese, Taiwanese, Korean and Vietnamese food make up the top 4 most ordered international cuisines as Hong Kongers traded short-haul flights for a taste of travel that’s just a scroll and a tap away.
That said, there is no taste like home: Cantonese and Chinese cuisine remains as Hong Konger’s favourites in 2020, with Sour and Spicy noodles continuing to dominate as Hong Kong’s most ordered dish for four years running. Trailing close is our favourite steamed dim sum, Siu Mai.
To end their meal on a sweet note, Hong Kongers choose milk tea and donuts as the most ordered drink and dessert on Uber Eats — and although it took a couple more bucks, cold beverages are 4 times more popular than hot drinks!
Active Restaurant-Partners More than Doubled with Major Players Joining the League
The last year also saw a shift in the geographical demand for Uber Eats services. As people transitioned to remote working and stay-in holidays, orders from residential areas rapidly increased from 40% to 60% compared to deliveries in commercial areas. We knew it was important to give people food options, so in the last 12 months, we’ve extended our services to four new areas in Hong Kong, bringing door-to-door deliveries to users in Tuen Mun, Island South, Tin Shui Wai, and Chai Wan.
The increase in demand has also been met with enthusiasm from F&B owners. With many restaurants offering take outs to overcome dining restrictions, they are turning to Uber Eats — as a result more than doubling our active restaurant-partners since 2019. This means an even wider food selection for Uber Eats users including new entrants such as Tamjai Yunnan Mixian, Pizza Hut, PhD, and KFC.
400% Growth in Active Delivery-Partners
We also saw many Hong Kongers turn to Uber Eats as a flexible source of income to support their families. We have seen more than 400% increase in active delivery-partners since 2019 as delivery trips spike over 270% year over year. Active walker and motorbike delivery-partners are up by seven and three-fold year over year respectively.
The hard work by restaurant and delivery-partners didn’t go unnoticed. Hong Kongers responded very positively to our new tipping feature which allocates 100% of the tip directly to restaurants and delivery-partners. One generous customer tipped a whopping HK$6,100 in the last 12 months. We have also seen the average order size grow this year as families stay at home and office staff choose to eat-in as opposed to dining-out. One user even ordered 100 items in a single order!
Full Support to Community
As a staunch supporter of Hong Kong’s F&B industry, the Uber Eats team worked round the clock to help users, restaurant and delivery-partners adapt by introducing relief measures including service fee reduction, free activation offers, and options for daily payments to help restaurants stay afloat. For delivery-partners, we distributed personal protective equipment, offered 14-day financial assistance to those affected by COVID, launched a “leave-at-door” delivery to minimise contact, and enhanced safety with our new go online checklist and mask verification technology.
Extending our support to the wider community, with the incredible help of our restaurant and delivery partners, we also provided 40,000 free meals to thank frontline healthcare workers for their dedication in safeguarding our community.
A Taste of Uber Eats 4 You
We are deeply humbled by the impact our community created together, and look forward to bringing more delicious food to more Hong Kongers. That is why we are extending our operation hours too — starting today, we will be delivering from 8am to 12am, with breakfast and late night delivery available in all Uber Eats service locations.
From now till November 30, new Uber Eats users can enjoy HK$100 off on their first order by entering promo code HKEATS4 *. And when you think our offer ends here – after completing the first Uber Eats order, you can unlock another gift – HK$200 off on your next Uber ride!
*Promotion valid till December 31, promo code must be entered before checkout.