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Hong Kong, 29 May 2023 – Coming to the fifth edition, Uber Hong Kong has released its latest Lost & Found Index – lost items contain all sorts of expected and unexpected – apart from clothing and electronic devices, TV remote controls, Jinhua ham, and as big as massage chairs were found. With the comeback of local and international travels, Hongkongers are excited to travel – excitement affects memory – luggage, passports, and HKID cards are on the list of the most common travel-related lost items. 

This year, riders losing items of all sizes from TV remote controls to massage chairs, the variety of lost items is as surprising as what’s inside Doraemon’s 4-dimensional pouch. The top unique lost item found this year is “soul”, does the comfort of ride remind you of taking a good rest?  Jinhua Ham ranks 3rd – will it be a good scent of the car freshener? Losing your invisible braces is a pain, however, tissue-wrapped braces rank top 5 on the list! Even if it is wrapped, it is still visible to your driver partners, they will keep it for you!

Like the previous year, the Uber App continues to be a trusted travel option for Hongkongers. Daily essentials, including phones, wallets, and umbrellas, once again made it to the top 10 most commonly forgotten items in 2023. Clothing becomes the rising star on the list, and the newcomer replacing phones and cameras to be the most commonly forgotten item. Among the 18 districts, Yau Tsim Mong, Wan Chai, and Central remain the top 3 most forgetful districts since 2020.

Riders are leaving behind more costly items on Uber rides, electronic gadgets in particular. Items including headphones and speakers rank second on the chart, while tablets and laptops have climbed among the top 10 of the charts. The Uber App always strives to provide riders with the most comfortable experience – yet maybe Uber rides are too cosy so that riders will get a bit too relaxed and thus absent-minded.

Uber has always been the trusted travel option among the general public, especially when travelling to or from the Hong Kong International Airport. Hongkongers are keen on travelling after the city is reopened, and our recent data seems to show that riders are often too excited about their travels and the excitement somehow triggered the carelessness inside them – a portion of absent-minded riders forgot their luggage – which makes luggage ranked top of the most common travel-related lost items, followed by luggage tags and souvenirs. Travel documents such as passports and Hong Kong ID cards rank 4th and 5th respectively. Imagine! How could you travel without them?

Uber offers riders peace of mind by fulfilling their ad hoc needs and helps riders to plan ahead by reserving a trip. If you have an item lost on an Uber ride, the chance of getting it back can be slim but don’t worry if you are travelling through Uber. Check out the steps below via Uber App – what was lost can be found: 

  1. Tap “Your Trips” and select the trip where you left something behind
  2. Scroll down and tap “Find lost item”
  3. Tap “Contact driver about a lost item”
  4. Scroll down and enter your contact number. Tap “Submit”.
  5. If you lost your personal phone, enter a friend’s phone number (you can do this by logging into your account on a computer or using a friend’s phone).
  6. Your phone will ring and connect you directly with your driver-partner’s mobile number.
  7. If your driver-partner picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet.
  8. If your driver-partner doesn’t pick up, leave a detailed voicemail describing your item and the best way to contact you.

The best way to retrieve a lost item is to call the driver-partner through the Uber App. If you leave your phone in an Uber ride, you can log into your account on a computer. Uber’s 24/7 customer service will try their best to help.