Simplify your week with reserved rides.
From October 2021, you’ll be able to confirm rides reserved up to 7 days in advance with Uber Reserve. You’ll know what you’re going to earn before confirming the reservation, so you can plan ahead.
How does Uber Reserve work?
Riders can reserve a trip up to 90 days in advance and at least 30 minutes in advance. You will be able to see reservation requests up to 7 days in advance.
When a rider makes a reservation, drivers will receive the request with all trip details, including the fare.
You will be able to see all Reservation requests via the driver app menu by going to Opportunities –> Reservations. This section of the app will show you all upcoming Reservations and will allow you to plan your time in advance.
What makes an Uber Reserve trip different to other trips?
An Uber Reserve trip can be reserved and a driver assigned up to 7 days in advance. You will see the trip fare when deciding whether to confirm the Reservation, the fare is then locked and will not change.
You will be dispatched to arrive 15 minutes before the pick up time for Exec and Lux trips and 5 minutes before the pick up time for UberX, UberXL, and Comfort trips. The rider can then choose to start the trip earlier or at the selected pick up time. Please ensure you wait in a safe location (e.g. do not wait for longer than 5 minutes on a red route).
The trip fare includes a Reservation fee which covers the additional waiting time. Therefore, the rider will not be charged additionally for waiting time when you arrive early. There are different cancellation policies for Reserve trips (see below for more details).
Uber Reserve cancellation policy
You should be online an hour before the pick up time for an Uber Reserve trip if it is for Exec or Lux, and 40 minutes before the pick up time if it is for an UberX, UberXL, or Comfort trip. If you are not, your Reservation will be cancelled and another driver will be allocated.
If the rider cancels a Reserve trip less than 1 hour before pick up, you will receive the full trip fare if it is an Exec or Lux trip, or the minimum fare if it is a UberX, UberXL, or Comfort trip.
- Do I have to confirm Reserve trips?
No, you are not required to confirm Reserve trips. You can choose if you want to do any of these trips but this is not mandatory and your confirmation rate will not be impacted.
- Can I cancel a Reserve trip more than 1 hour in advance if I will not be able to fulfil it?
Yes, you can cancel a Reserve trip more than an hour in advance.
- Can the fare change before the trip (e.g. due to surge)?
No, the fare is fixed. You will be able to see it when the request comes in and this will remain unchanged.
- What happens if the rider doesn’t show up for a Reserve trip?
For premium trips, if the rider doesn’t show 15 minutes after the pick up time the trip will be cancelled automatically if you are in London and you will receive the full trip fare.
For cities outside of London, you need to cancel the trip 15 minutes after the scheduled pick up time, and you will then receive the full trip fare.
For UberX, UberXL, and Comfort trips, if the rider doesn’t show 10 minutes after the scheduled pick up time, you can cancel the trip and you will receive the minimum trip fare.
- What is the Reservation fee? What are the rates?
The Reservation fee varies based on the ride type and what city you are driving in. The fare structure is the same. However, there is a minimum fare for all Reserve trips.
- How can I opt-in to receive Reserve trips?
You don’t need to do anything to opt in for Reserve trips. If you have the latest version of the Driver app, you will see the ‘Opportunities’ section in the Driver app menu. You will need to accept the Reservations Policy before you can confirm your first Reserve trip.
- Where is this live?
Uber Reserve is currently live in London, Manchester, Birmingham, Leeds, Merseyside, Nottingham, Leicester and the South West.
Posted by Uber UK
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