Stories

Update on Uber in London

November 25 / United Kingdom

On Monday 25 November, Transport for London (TfL) announced their decision not to renew Uber’s licence to operate in London.

We have fundamentally changed our business over the last two years and are setting the standard on safety. TfL found us to be a fit and proper operator just two months ago, and we continue to go above and beyond.

We have introduced new safety features in the app for riders and drivers, introduced free accident and injury protection for drivers, improved our governance and compliance.

We think this decision is wrong and we will appeal.

What does this mean for you?

For the 3.5 million riders in London, who rely on the app to get around, there will be no change when using Uber.

For the 45,000 TfL licensed drivers who rely on Uber to make a living, we will continue to operate while we appeal. This means you will still be able to work and earn as usual.

If you’re concerned about how this might impact you, we’re here to help. You can contact us through the ‘Help’ section of your app or by visiting one of our Greenlight Hubs.

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Thank you for your support, London.