New safety features for you

Dedicated support line

Sometimes there’s no substitute for talking to a real person. For lost property, incorrect cancellation fees and other small issues, we’ve made it easy for you to report them in app. But sometimes we know you need more. That’s why we will be introducing dedicated support line.  Starting later this year, riders and drivers will be able to access trained Uber agents 24 hours a day, 7 days a week. We’ll be training and recruiting additional staff before launching this feature later in the year, giving you even more peace of mind.

Reporting serious incidents to the police

We’re changing our approach to reporting serious incidents to the police. Our new approach will pass directly to the police information about any serious incident reported to us by riders. If a driver is a victim of a serious incident we will also report it to the police if the driver wants us to do so on their behalf. This policy has already gone live in London with the Metropolitan Police and we plan to roll it out across the UK after discussions with other police forces.

Driver licence details
We’ve worked hard to make sure you have everything you need before your driver arrives. Every driver who uses our app in the UK has been through a licensing process with their local authority, which includes a background check. You already see their name, photo, rating and the registration and model of the car. And now you’ll also receive their private hire licence number and licensing authority details, giving you even more confidence in your driver.

Driver hours

Whether you’re a passenger, pedestrian or driving your own car, road safety matters. That’s why we’re limiting the number of hours that drivers can be on the road without time offline. After 10-hours 'on trip', the app now prompts drivers to take 6-hours away from the app, to help ensure they’re refreshed and alert when they next log on.