The fear and uncertainty caused by the coronavirus is being felt by everyone around the world. We know it’s especially concerning for people who drive with Uber. In these difficult times, your wellbeing is important to us, and we have a dedicated team working to support you.
The circumstances surrounding COVID-19 are changing rapidly and we expect they will continue to do so over the coming weeks and months. We will be providing you with up-to-date information on this page, as soon as it becomes available.
For COVID-19 government information and guidance please visit gov.uk
Updated: 15 May 2020
Driver COVID-19 Question & Answer Video
In the Weekly Partner Update, we asked what questions you had for the team at Uber in light of the COVID-19 crisis. We have recorded the most frequent questions and answers above, with Jamie Wood, head of our Driver Operations team.
Frequently asked Questions
- Q. Only essential travel is now permitted in the UK, what does this
mean for drivers?
- Q. The UK Government has announced a support scheme for the
self-employed, do drivers qualify and how do I apply for it?
- Q. Are drivers eligible to apply for Universal Credit?
- Q. Are drivers eligible to receive ‘Partner Protection’ coverage through AXA if they are unable to continue work due to Covid-19?
- Q. What is Uber’s financial assistance policy for drivers who are impacted by COVID-19?
- Q. What will happen to Uber accounts for drivers when they are
found to be eligible for financial assistance?
- Q. When will drivers receive assistance if they are found to be eligible?
- Q. What else is Uber doing to support drivers?
- Q. How can drivers remain safe while continuing to be on the road during this time?
- Q. Will Uber provide drivers with cleaning supplies or surgical masks for protection?
- Q. Uber is offering free rides for NHS staff, what does this mean for drivers?
- Q. Drivers are not able to maintain their Uber Pro status during
this time, what will happen to their benefits?
We understand this might be a difficult time for you and your family. If you feel like circumstances related to coronavirus are impacting your mental health, you can speak to someone by calling Samaritans UK at 116 123, or visiting their website here. Support is also available through a dedicated NHS website here.
For latest safety advice please refer to the NHS and World Health Organisation (WHO).