Start ordering with Uber Eats

Order now

COVID-19: Financial Assistance

January 20, 2021 / United Kingdom

As of August 30, 2021, we are no longer taking applications for the COVID financial assistance policy. For additional resources and other safety information, please visit our COVID resources page.

AXA Partner Protection

Subject to AXA policy terms, and a doctor’s PHO certificate, when an active Uber partner-driver in the UK falls ill as a result of COVID-19, and has been unable to drive for a minimum 7 days, the Partner Protection programme steps in after 7 days to provide a fixed per day payment for each day thereafter of £65 per day, up to a total payment of 15 days while the driver is unable to work.

You can file a claim by clicking here. One of AXA’s agents will contact you within 5 business days.

Please note, you can make a maximum of 2 claims in any one Period of Insurance. 

List of Council Grants

To support drivers affected by the COVID-19 and the national lockdown measures, a number of local authorities are offering a one-off grant. Please see below the list of local authority grants that the Uber team gathered.

Vehicle payments

Our vehicle providers are continuing to support all of those who need it through these difficult times. If you are concerned about meeting your payments, please contact the provider. Click here for more information

Reducing insurance payments

We’ve been working with our selected PHV insurance providers on a range of options to best support you during this difficult time. On top of Uber specific features and free inclusion of food / parcel delivery usage, some options on insurance deals include short policy terms, significant price discounts or flexible pricing for the current lower miles travelled.

For more information please contact your insurance provider to find out more about the options they have available to you, or see a few potential offers from specific insurers below.

Acorn/Motorcade (Haven)

“Acorn are helping drivers during these unprecedented times with significant reductions in premium and 30-day cover at our lowest price ever. Policy features include unlimited mileage, reduced excesses, no vehicle tracking, food delivery and courier use as standard. All available via our easy to use App!”

Learn more here.

DCL/Headway (Nelson)

“Flexible policy options to suit your needs at market beating prices. We have been serving the private hire industry for more than 20 years. Our service and products speak for themselves – we are the only insurance partner with Chartered status and 1800+ customers rate us 4.9/5 on Google”.

Learn more here.


“We provide a range of flexible policies to suit the ways you work. Choose between our usage-based cover, which we call Flex (the less you drive, the less you pay), or a 7-day, 30-day or Annual policy, with flexible payment options to help you pay. However you want work in the coming weeks, we have you covered.”

Learn more here.


“We are here to support Uber drivers with exclusive COVID-19 discounted rates and the UK’s most flexible insurance.  Save time, save money, select cover that’s right for you between 7-90 days. Check our rates and buy a policy in minutes, no need to call brokers or fill out forms”. 

Learn more here.


“FareCOVER specialises in providing flexible cover for Private Hire drivers, with all policies including Courier and Food Delivery cover. Whilst we have moved our agents to home-working, it is still business as usual with our teams here to help with all your Insurance needs”.

Learn more here.

Please note, Uber is not an insurance company, insurance intermediary or insurance broker.