Driver Announcements

COVID-19: Financial Assistance

April 15 / United Kingdom

Summary of Financial Assistance

AXA Partner Protection

Subject to AXA policy terms, and a doctor’s PHO certificate, when an active Uber partner-driver in the UK falls ill as a result of COVID-19, and has been unable to drive for a minimum 7 days, the Partner Protection programme steps in after 7 days to provide a fixed per day payment for each day thereafter of £75 per day, up to a total payment of 15 days while the driver is unable to work.

You can file a claim by clicking here. One of AXA’s agents will contact you within 5 business days.

Uber Financial Assistance

In addition to AXA, Uber will also provide you with £100 per week for up to 14 days if you actively drive with Uber and get diagnosed with COVID-19 or are placed in quarantine.

In order for Uber to confirm your eligibility, you will need to submit one of the below:

  • Documentation from a licensed medical provider or public health authority with a diagnosis of COVID-19;
  • An order by a licensed medical provider or public health authority requiring you to self-isolate;
  • NHS 111 self-serve certification.

If you’re eligible for assistance, Uber will temporarily restrict your account access during the time you’re receiving assistance. If your account access is restricted due to a COVID-19 diagnosis or mandated individual quarantine, you will be unable to complete trips during this time to limit the risk of transmission to others.

While we are working as fast as we can to provide support, it may take several days for submitted claims to be processed. After we confirm eligibility and receive your documentation, in most instances you will receive the financial assistance in your account within 2-5 business days.

You can start the process to claim financial assistance by completing the form here. A member of our specialised safety team will be in touch with next steps.

This policy is effective until further notice.

Reducing vehicle payments

Our vehicle providers: Otto Car, WeFlex, Splend, Toyota and PCO rental have offered to support drivers in need by temporarily reducing the weekly payments on their vehicles used for their business. This will be reviewed on a case-by-case basis. Please contact the provider or click here for more information.

Reducing insurance payments

We’ve been working with our selected PHV insurance providers on a range of options to best support you during this difficult time. On top of Uber specific features and free inclusion of food / parcel delivery usage, some options on insurance deals include short policy terms, significant price discounts or flexible pricing for the current lower miles travelled.

For more information please contact your insurance provider to find out more about the options they have available to you, or see a few potential offers from specific insurers below.

Acorn/Motorcade (Haven)
“Acorn are helping drivers during these unprecedented times with significant reductions in premium and 30-day cover at our lowest price ever. Policy features include unlimited mileage, reduced excesses, no vehicle tracking, food delivery and courier use as standard. All available via our easy to use App!”

Learn more here.

DCL/Headway (Nelson)
“Flexible policy options to suit your needs at market beating prices. We have been serving the private hire industry for more than 20 years. Our service and products speak for themselves – we are the only insurance partner with Chartered status and 1800+ customers rate us 4.9/5 on Google”.

Learn more here.

Zego
“We provide a range of flexible policies to suit the ways you work. Choose between our usage-based cover, which we call Flex (the less you drive, the less you pay), or a 7-day, 30-day or Annual policy, with flexible payment options to help you pay. However you want work in the coming weeks, we have you covered.

Learn more here.

Inshur
“We are here to support Uber drivers with exclusive COVID-19 discounted rates and the UK’s most flexible insurance.  Save time, save money, select cover that’s right for you between 7-90 days. Check our rates and buy a policy in minutes, no need to call brokers or fill out forms”. 

Learn more here.

Mulsanne/Farecover
“FareCOVER specialises in providing flexible cover for Private Hire drivers, with all policies including Courier and Food Delivery cover. Whilst we have moved our agents to home-working, it is still business as usual with our teams here to help with all your Insurance needs”.

Learn more here.

Note – Uber is not an insurance company, insurance intermediary or insurance broker.