Why some customers might get charged before a trip

For some cards that customers use as their payment method on the Uber platform, Uber might charge the upfront price of a trip before a trip is completed. This will help ensure that sufficient funds are present to cover a service from a partner of the app, such as a ride or a merchant delivery.

• Why am I being charged before a trip is completed?

  To make sure your card has sufficient funds available to cover the cost of a trip, we might charge you the upfront price of a trip before it’s completed.

• What if the actual price ends up being less than the upfront price I was charged?

  Your charge will be corrected to reflect the price at the end of your trip. We’ll always provide a refund for the difference between your upfront price and your actual price if the final price is less than the initial upfront price Uber charged.

• What if I cancel my trip?

  We understand that sometimes trips get canceled. We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

• How long does it take to receive a refund?

  Your refund should not take long to be reflected in your account. The average refund can take up to 7 days, but that time period is subject to change depending on a customer’s card issuer.

• What can I do if I don’t receive my refund after 7 days?

  If you have not received a refund after more than 7 days after a charge, please contact your bank and provide the transaction details such as card number and transaction date.