Where available, riders and drivers can initiate a recording through the in-app Safety Toolkit using their own smartphone. The other party in the vehicle will not be notified at the time of recording, though notice has been given to all users that this capability is available.  Users  who have not set up the feature  will see a message in their app informing them that audio may be recorded on their trip, if the other user(s) on trip have set up the feature prior to the trip.

Don't see Audio Recording in your Safety Toolkit? Make sure you have the latest version of the app.

Uber is committed to building technologies that help make your Uber experience safer. The Audio Recording feature is intended to help encourage safe and comfortable interactions while on a trip, determine what happened, and identify the best response  in case a safety-related incident takes place.

To maintain the privacy of parties in the vehicle, the recorded content is encrypted, and neither riders nor drivers can listen to it. 

The recordings are only shared with Uber if submitted by the recording user as part of a ticket via the ‘Help Section’ of the Uber app and only once a trip is completed. The recording will only be decrypted if submitted to Uber.

To learn more about our approach to privacy, please see our Privacy Notice.

You can always cancel the trip if you feel uncomfortable or don’t want to be recorded. Users  will see a message in their app informing them that audio may be recorded on their trip when the other user has set up the feature.

We take user privacy very seriously and limit any review of an audio recording to a dedicated Safety team at Uber.

No. If you don’t submit a safety report with the recording attached, Uber has no access to the recording

No. The phone call will take over the microphone, and the recording will automatically stop. You’ll have to start recording again on your own after the call.

No, Uber is not listening as the recording is happening. Uber also cannot listen to the recording unless the user includes it with a safety report.

No, other parties in the vehicle will not be notified at the time of recording, but riders will be notified of the possibility of recording when they’re matched with a driver who has set up the recording feature.

In accordance with our law enforcement guidelines and third-party data request policies, and as may be required under applicable laws, Uber may provide the audio recording with governmental, law enforcement and/or juridical bodies if Uber deems it required under applicable law.

Recordings are encrypted using AES encryption Galois/Counter Mode (GCM) on the consumer’s device. Only Uber has the key to decrypt the file after it has been submitted to our Safety Support team by a user. Importantly, it is the user's choice when to record audio and when to share it with Uber, provided that they share it within 7 days of recording the audio.

The encrypted audio recording will be stored in your device for not more than seven (7) days following which they will be permanently deleted.

This will vary based on your mobile phone, but in general 5-7 minutes of recording takes 1 MB of space on your device.

If you do need to submit a safety report with a recording attached, we encourage you to be connected to wifi first. Otherwise, your normal data rates will apply.

Share at the moment: a pop-up window will appear at the end of the trip, and you can share with Uber on the spot.

Share later: in the app menu, go to your trip history, tap on the trip in question, find the recording in your trip details, and share it with Uber.

Please note: you can only share audio with Uber after a trip ends.

A member of Uber’s Safety team will review the report and listen to the contents. Appropriate action will be taken in accordance with our policies and applicable laws.

No, the content is only stored on the device. If you delete it, Uber has no way to recover it.

You can start and stop recording at any time through the Safety Toolkit by tapping the blue shield in the app.

For riders, recording will automatically stop shortly after the trip ends. For drivers, recording will stop when you go offline.

If you are using an iPhone and are connected to CarPlay via a USB cable, playing music may interfere with your sound quality. For the best recording experience, consider not playing music while using the feature.