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Calgary International Airport

Information for drivers

Riders at YYC can request rides with Uber when leaving the airport. Learn how to receive these trip requests and get in on the action.

Rules and regulations

YYC regulations for driver-partners

Per YYC regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.

  • When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area)

  • We’ve instituted a special first vehicle in is the first one out (FIFO) system at YYC The FIFO system only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.

Pro tips

  • Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.

  • Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.

How pickup requests work

Pickups at YYC

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

At YYC, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.

Based on the operating agreement with YYC, the waiting area is located off of Barlow Trail NE (see map below).

Some things to know about FIFO queues:

  • Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
  • If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
  • You can lose your place in line if:
    • You go offline on your Uber driver app
    • You drive outside the FIFO zone
    • You do not accept multiple incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

Once you accept a trip request, the pickup locations at YYC are located at Doors 1, 12, and 17.

How dropoff requests work

Dropoffs at YYC

Uber is a reliable option for travelers heading to the airport.

Based on the operating agreement with YYC, riders can be dropped off at any location. If you’d like to receive a trip request afterward, you’ll need to keep the Uber Driver app on to maintain your place in the FIFO queue.

Re-Match feature

We've also launched the Re-Match feature at YYC. To qualify for Re-Match, driver-partners must first complete a dropoff at the airport. Re-Match then allows any driver-partner who just completed an airport dropoff to temporarily receive a pickup request without having to go to the Staging Lot.

Once you drop off at the airport, if you wish, you can head towards the FIFO lot to wait in the FIFO queue for an airport request. Upon navigation to the waiting lot, you may receive a Re-Match request.

Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.

Uber waiting lot at YYC

Once you accept a trip request, the pickup locations at YYC are located at Doors 1, 12, and 17.

Uber users at the Calgary International Airport who request rides will be instructed to meet you at either Door 1, Door 12, or Door 17 (they will choose which one) at the Departures level.

To access this area, please stay in the left lane when entering the airport Departures area (do NOT head to Arrivals). Be sure to follow the appropriate signage.

Helpful tips for airport trips

Pro tips

Getting your car ready: Air travellers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.

Helping with luggage: It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.

Keeping the airport waiting area clean: The rideshare waiting area at YYC is equipped with toilets and trash cans. The facilities at the waiting area is on YYC property and for everyone to use. Being respectful of these facilities and the grounds creates a better environment for everyone.

Identifying your riders: Asking your riders for their names before starting a trip can ensure that you've picked up the right person out of the crowd.

Making music optional: While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!

Checking the arrivals schedule: Checking the arrivals schedule at YYC can help you maximize your earnings with information about when flights will be landing at the airport and when it will be the busiest. See YYC arrivals schedule.

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