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Introducing upfront pricing in Quebec

October 12, 2020 / Canada

Starting Tuesday, October 13, we’re introducing upfront pricing in Quebec. Before booking a trip with upfront pricing, riders are shown the price they’ll pay at the end of the ride, and not an estimated price range. The result? Riders feel more confident taking trips when they have the information to make better decisions and drivers get more opportunities to earn. In fact, we’ve seen in other Canadian cities that riders are more likely to take a trip when they know the total cost before requesting, especially during busy times.

We know understanding how fares are calculated is an important part of driving with the Uber App, so we wanted to take the opportunity to better explain upfront pricing.

How is upfront pricing calculated?

Many data points go into calculating an upfront price. It’s based on the estimated trip time and distance from origin to destination, including the impacts of local traffic and how many riders and nearby drivers are using Uber at that moment (e.g. surge). It also includes any applicable tolls, taxes, surcharges, and fees.

When upfront pricing is adjusted

The rider upfront price may change if a rider adds stops, updates their destination, or the route changes significantly. The upfront price will be adjusted to reflect the actual time and distance of a trip when:

  • The pickup or drop-off location changes significantly – for example, if a rider edits their original pickup points or destination.
  • There’s an unexpected detour that makes the trip much longer. 
  • The trip takes significantly longer than expected – for example, if there is unexpectedly heavy traffic and it was not factored into the original fare calculation. Please note that traffic patterns are factored into the upfront price calculation.
  • The rider adds or removes a stop while on trip.

Frequently asked questions