Driver Announcements

Delivery partner surge: A new feature to help you make more money when it’s busy

November 26, 2019 / Australia

You’re ready to go online to make deliveries for restaurants. How do you maximise your time?

We want to help remove some of the guesswork because we know your time is valuable. So, we’re introducing surge, which enables you to earn more for your deliveries during periods of high demand. For example, if there’s a lunch or dinner rush, or if lots of people are ordering in due to the weather, you can check the Uber Driver app for surge zones to get the most out of delivering with the Uber Eats app.

Let’s get into the finer details:

The surge heatmap

Surge happens in real-time. Surge areas are represented by a colour and a corresponding dollar amount. Red shows the busier areas with the highest surge amounts, and lighter colours show areas with lower surge amounts. However, if you don’t see surge areas it doesn’t necessarily mean it’s not busy. It may just mean that there are a good amount of delivery partners online to help keep up with delivery requests from restaurants.

You’ll get the higher surge

To help ensure that you don’t miss out on earning opportunities, the higher surge amount between your location and the restaurant’s location at the time you accept the  delivery request will be applied to your delivery. For example, if you accept a delivery while in a $6.50 surge zone but the restaurant is in a $3.50 surge zone, a surge amount of $6.50 will apply to your delivery.

Check your surge earnings

Surge doesn’t replace other promotions you may be enjoying, such as Boost or Quest. When surge applies to a delivery, the amount shown in your Uber Driver app will be included as an additional amount in your delivery fee from the restaurant. The Uber Service Fee will not apply to any surge amount that is included in your delivery fee.

You can check your surge earnings in a couple of ways: 

  1. The surge amount will be indicated on the accept screen in your Driver app when you accept a delivery request. 
  2. When you complete a delivery with surge, you can see the surge amount in the fare breakdown of your trip details.

Stay tuned for more surge locations

We’re currently rolling out surge to the world, so if it isn’t available in your area yet, we’ll notify you when it is. If you have additional questions, feel free to check out our list of frequently asked questions (FAQs) below.

Delivery partner surge FAQs