The Santa Barbara Greenlight location will be closed Monday, January 21st in observance of Martin Luther King Jr. Day. You can still get support online, in the app, or through 24/7 phone support.
Pickups at the airport
How pickup requests work
Santa Barbara Airport now uses a Staging Lot where drivers like you will need to be located in order to receive trip requests from arriving riders. Drivers waiting elsewhere will not receive airport trip requests and could be asked to leave or fined by airport authorities.
Here are a few tips that you can use to make seamless pickups at the airportt:
- Head to the Staging Lot located at 495 S Fairview Ave to enter the FIFO ("first in, first out") queue. Drivers receive pickup requests in the order they enter the queue
- Once you get a pickup request, confirm with your rider that they are curbside on the center island at the airport in front of the terminal building and ready to go before driving to the airport
- Follow the signs for commercial vehicles. Meet your rider curbside of the center island (located to your right). You can pick up in front of the taxis and beyond the crosswalk
- Follow instructions from the airport staff and be aware of your surroundings—your pickup area is a communal space
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub
We're working with airports around Southern California to bring more information, features, and tips to driver-partners like you. We'll keep you updated!
Where to pick up
Staging Lot at SBA
To receive a pickup request at the airport, head to the Staging Lot located at 495 S Fairview Ave. This is where you'll enter the FIFO queue and can wait for a pickup request. Airport rules do not allow any rideshare drivers to enter the airport unless they are picking up a rider on a trip arranged through an app.
Once you receive a pickup request, you can drive to the terminal. All riders at SBA will be instructed to meet you beyond the crosswalk near the front entrance of the terminal. You may pick up your riders anywhere along the curb.
As a reminder, airport rules designate that you may not pick up riders before the crosswalk or in any other areas at the airport.