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Portland International Airport

Information for driver-partners

Riders at PDX can request rides with Uber when leaving the airport. Learn how to receive these trip requests and get in on the action.

PDX Regulations for driver-partners

Per PDX regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.

  • When on airport property, the Uber Driver app must be open at all times (driver-partners must not go Offline until exiting the airport area)
  • We’ve instituted a special first vehicle in is the first one out (FIFO) system at Portland International Airport. The FIFO system only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber Driver app.
  • The Uber sticker (trade dress) must always be displayed on the vehicle’s windshield. Driver-partners can obtain this Uber sticker at their local Greenlight Hub
  • You may be asked to show your waybill. To access it, tap the “Info” button that appears in your app.
  • Smoking is allowed only in designated areas and littering is prohibited.

Pro tips

  • Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
  • Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.

Pickups at PDX

How pickup requests work

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

At PDX, Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.

Based on the operating agreement with PDX, the waiting area is located at 8157 NE Air Cargo Road (see map below).

Some things to know about FIFO queues:

  • Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
  • If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
  • You can lose your place in line if:
  • You go offline on your Uber Driver app
    • You drive outside the FIFO zone
    • You do not accept multiple the incoming trip requests in a row
    • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

Once you accept a trip request, the pickup location at PDX is located on the lower level (arrivals) at the center of Island 2 after the Info Booth. (see map below).

Drop offs at PDX

How drop off requests work

Uber is a reliable option for travelers heading to the airport.

Based on the operating agreement with PDX, riders can be dropped off at on the upper level (departures) at the center of the outer roadway. If you’d like to receive a trip request afterwards, you’ll need to keep the Uber Driver app on to maintain your place in the FIFO queue.

Re-Match feature

We've also launched the Re-Match feature at PDX. To qualify for Re-Match, driver-partners must first complete a drop off at the airport. Re-Match then allows any driver-partner who just completed an airport drop off to temporarily receive a pick up request without having to go to the Staging Lot. Once you drop-off at the airport, if you wish, you can head towards 8157 NE Air Cargo Road to wait in the FIFO queue for an airport request. Upon navigation to the waiting lot, you may receive a rematch request. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.

Where to wait for requests

Uber staging lot at PDX

Uber partners may wait for ride requests at the designated staging lot only. You will not receive an airport request outside of this lot. Waiting outside of this lot may result in a citation.

See larger image

Map Data subject to copyright: https://www.uber.com/legal/other/data-providers/

Where to pick up and drop off

Designated pickup and drop off areas at PDX

See larger image

Uber users at PDX who request rides will be instructed to meet you at the lower level in the center of island 2, a designated pickup area labeled “Transportation Network Companies.”

To access this area, please stay in the left lane that says "Commercial Vehicles" when entering the lower level. Be sure to use the center-lane to continue to island 2. Riders must be picked up at the center of island 2, in the highlighted area pictured.

For more information, read more about the Portland International Airport.

See larger image

At PDX, simply drop off riders on the upper level on the outer roadway. It's important to keep the Uber Drive App on until you exit airport property.

To access this area, follow the departures sign to the upper roadway, and use the left most lane (the outer roadway) to enter the "Commercial Vehicles" area. This roadway is just 50 feet from the terminal doors.

Once in this area, pull foward as much as possible so that others can find space along the curb as well.

Please note—The airport may take enforcement action if dropoffs occur outside of the designated area.

Pro tips

Helpful tips for airport trips

1. Getting your car ready

Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.

2. Helping with luggage

It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.

3. Identifying your riders

Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.

4. Checking the arrivals schedule

Checking the arrivals schedule at Portland International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest.

See PDX ARRIVALS SCHEDULE

5. Making music optional

While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!

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