Airport Regulations for driver-partners
Per airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber driver app must be open at all times (driver-partners must not go offline until exiting the airport area)
- Driver-partners may wait for requests in the designated waiting area
- Driver-partners waiting elsewhere will not receive trip requests through the Uber driver app
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect driver-partners to follow the instructions of the airport staff.
Pickups at the airport
How pickup requests work
It is easy to receive trip requests from riders leaving Denver International Airport. However, these trips work a little differently than other requests.
Waiting for requests
In order to receive trip requests while at DEN, you need to enter the designated queue zone. You will then be placed in a virtual queue to receive a trip request.
Some things to know about designated queue zones:
- Proximity to the terminal within the designated driver queue zone does not create an advantage for driver-partners or move you closer to the top of the queue
- If there are no driver-partners in the designated queue zone, trip requests will go to Uber driver-partners in the area - outside of the designated driver queue zone—based on proximity and other factors
You can lose your place in line if:
- You go offline on your Uber driver app while in the driver queue zone
- You drive outside the designated driver queue zone
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides (if the rider cancels, you will remain in the queue)
Picking up your rider
Once you accept a trip request, the pickup location at the airport is located on the 5th floor, on the far left island in between the crew shuttles and the off-airport parking shuttle.
Approaching the Terminal
When approaching the Terminal, DEN requires that you follow the Commercial Vehicles lane. An agent will be at the gate to assist you. If there is not an agent at the gate, press the button for help.
Stay in the left lane and proceed to Island 5. Follow signs "Ride App Pick-up."
Passenger waiting areas are located between doors 510 and 506 on the West, and 507 and 511 on the East.
When exiting the East terminal, at the south end there are two exit lanes. The left lane exits the terminal, and the right lane will loop around to the West side of the terminal.
When exiting the West terminal, there are two exits lanes at the northern end. The left lane exits the terminal and the right lane loops around to the east side of the terminal.
Dropoffs at the airport
How dropoff requests work
How dropoff requests work Riders can be dropped off curbside on the 5th level (Commercial Ground Transportation Level). Please continue straight when entering level 5 and follow the "Passenger Drop off” signs.
The gates are on the way to the terminal area. DEN staff will be present to control access. Ensure your TNC trade dress is visible from your windshield.
Approaching the Terminal
When approaching the terminal, follow the Commercial Vehicles lane. An agent will be at the gate to assist you. If there is not an agent at the gate, press the button for help.
When exiting the East terminal, at the south end there are two exit lanes. The left lane exits the terminal and the right lane loops around to the west side of the terminal.
When exiting the West terminal, at the north end there are two exit lanes. The left lane exits the terminal and the right lane loops around to the east side of the terminal.
Exiting the Terminal
When exiting the East Terminal, use the left lane to exit the terminal and use the right lane to loop around to the west side of the terminal. When exiting the West Terminal, use the left lane on the northern end to exit the terminal and use the right lane to loop around to the east side of the terminal.
We've also launched the Re-Match feature at the airport. To qualify for Re-Match, driver-partners must first complete a dropoff at the airport. Re-Match then allows any driver-partner who just completed an airport dropoff to temporarily receive a pickup request without having to go to the waiting lot. Once you drop off at the airport, if you wish, you can head toward the TNC waiting area to wait in the FIFO queue for an airport request. Upon navigation to the waiting lot, you may receive a Re-Match request. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.
Where to wait for requests
uberX staging areas at the airport
Mt. Elbert Lot: 6975 Valley Head St, Denver, CO 80249
As of August 27, 2018, the Uber waiting lot is open 24/7.
In order to receive a trip request from DEN, drivers must wait in the Uber waiting lot (see map). You will be placed in a virtual queue where the first driver to enter will be the first to receive a trip request.
Where to wait for requests
UberBlack Staging Area
Based on the operating agreement with DEN, the waiting area for UberBlack partners is the commercial lot waiting area. Access the area on the right-hand side as you drive toward the terminal—look for the yellow sign (see map above).
Helpful tips for airport trips
1. Getting your car ready: Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage:It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders: Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule: Checking the arrivals schedule at MSY can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See DEN Arrivals Schedule
5. Making music optional: While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience.