Airport regulations
Riders at ACK can request Uber when leaving the airport. Learn how to receive these trip requests and get in on the action.
- Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
- Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Driver-partners can obtain this Uber decal filling out this form to receive one by mail.
How pickup requests work
It’s easy to receive trip requests from riders leaving the airport. Simply pick up your passengers in the parking lot across from the terminal.
Based on feedback from ACK please be mindful of:
- Waiting in the areas in and around airport grounds, but avoid loitering at the terminal curb
- Respecting the waiting areas of taxi or shuttle operators
- Meeting your rider at their selected pickup location
- If the airport is crowded, consider contacting your rider using the Uber driver app to confirm their exact location
Dropoffs at the airport
At ACK, riders can be dropped off at Departures.
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