Understanding your Uber Eats Daily Order Summary
Total sales
Total dollar amount of sales, including tax
Guest count
This is the total number of orders completed by a restaurant
Average check
Average guest check after tax has been calculated and excluding your delivery fee
Long restaurant time
Represents the percent of orders with restaurant times (see definition below) longer than 5%
Customer sentiment
Calculated by dividing the sum of all positive customer ratings by the sum of total customer ratings
Delivery partner sentiment
Your store(s) will be rated by delivery partners with either a thumbs-up or thumbs-down icon; this metric is calculated by dividing the sum of all positive (thumbs-up) delivery partner ratings by the sum of total delivery partner ratings
Daypart
Indicates employee work shifts
Goal
The target number for each category, set jointly between Uber Eats and McDonald's® Corporation
Restaurant time
The time between delivery partner arrival and departure from the restaurant
Uptime
The total amount of time the Uber Eats tablet is online and accepting orders during a store's typical operating hours
Pause time
The total amount of time that orders were paused during scheduled hours of operations
Tips to improve store performance
Get better delivery partner ratings by reducing wait times and order mixups
Follow our service guidelines so that items arrive at ideal temperatures
Find and adjust order processing issues during specific shifts by using the daypart category
Note: when there is no data, a dash (—) will appear in place of a number.
Uber Eats order fulfillment guidelines
Customer satisfaction with Uber Eats restaurant partners depends largely on error-free order fulfillment. So we’ve compiled the guidelines below to help ensure consistent operations.
Order Review
Look over the following information:
- Order size: Check to see if there are enough items available to fulfill the order
- Problems: See if there are any issues that may require a call to the customer
- Ingredients: Ensure that food preparers have what is needed for a quick assembly
Prep Notification
After hearing the prep ping*, enter the order into the POS. Make sure all items in the order and any required packaging will be ready at pickup. Temperature-sensitive items, such as ice cream or french fries, are best added when the delivery partner arrives.
*We suggest adding a Bluetooth speaker to stores with noisy environments.
Delivery partner pickup
Check the Uber Eats order number with the delivery partner before packaging the entire order.
Tips for error-free fulfillment
Update the operating procedure in your store(s) to include our service guidelines
Don’t cook to order—doing so will cause delays. When orders are not ready at pickup, delivery partners often rate stores negatively and customers wait longer for food.
Dedicate a front counter register to processing Uber Eats orders
Check throughout the day that your store is signed in to Restaurant Manager. “Accepting Orders” should be visible in the bottom left corner of the dashboard.
Consider hardwiring your tablet if you believe negative report numbers are due to your wifi connection
Keep the tablet plugged in at all times to ensure a constant supply of power
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