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Total sales

Total dollar amount of sales, including tax

Guest count

This is the total number of orders completed by a restaurant

Average check

Average guest check after tax has been calculated and excluding your delivery fee

Long restaurant time

Represents the percent of orders with restaurant times (see definition below) longer than 5%

Customer sentiment

Calculated by dividing the sum of all positive customer ratings by the sum of total customer ratings

Delivery partner sentiment

Your store(s) will be rated by delivery partners with either a thumbs-up or thumbs-down icon; this metric is calculated by dividing the sum of all positive (thumbs-up) delivery partner ratings by the sum of total delivery partner ratings

Daypart

Indicates employee work shifts

Goal

The target number for each category, set jointly between Uber Eats and McDonald's® Corporation

Restaurant time

The time between delivery partner arrival and departure from the restaurant

Uptime

The total amount of time the Uber Eats tablet is online and accepting orders during a store's typical operating hours

Pause time

The total amount of time that orders were paused during scheduled hours of operations

Tips to improve store performance

  • Get better delivery partner ratings by reducing wait times and order mixups

  • Follow our service guidelines so that items arrive at ideal temperatures

  • Find and adjust order processing issues during specific shifts by using the daypart category

Note: when there is no data, a dash (—) will appear in place of a number.

Uber Eats order fulfillment guidelines

Customer satisfaction with Uber Eats restaurant partners depends largely on error-free order fulfillment. So we’ve compiled the guidelines below to help ensure consistent operations.

  • Order Review

    Look over the following information:

    • Order size: Check to see if there are enough items available to fulfill the order
    • Problems: See if there are any issues that may require a call to the customer
    • Ingredients: Ensure that food preparers have what is needed for a quick assembly
  • Prep Notification

    After hearing the prep ping*, enter the order into the POS. Make sure all items in the order and any required packaging will be ready at pickup. Temperature-sensitive items, such as ice cream or french fries, are best added when the delivery partner arrives.

    *We suggest adding a Bluetooth speaker to stores with noisy environments.

  • Delivery partner pickup

    Check the Uber Eats order number with the delivery partner before packaging the entire order.

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Tips for error-free fulfillment

  • Update the operating procedure in your store(s) to include our service guidelines

  • Don’t cook to order—doing so will cause delays. When orders are not ready at pickup, delivery partners often rate stores negatively and customers wait longer for food.

  • Dedicate a front counter register to processing Uber Eats orders

  • Check throughout the day that your store is signed in to Restaurant Manager. “Accepting Orders” should be visible in the bottom left corner of the dashboard.

  • Consider hardwiring your tablet if you believe negative report numbers are due to your wifi connection

  • Keep the tablet plugged in at all times to ensure a constant supply of power