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Uber's Community Guidelines

Our Community Guidelines were developed to help make every experience feel safe and respectful. Whether you’re a driver or a rider, JUMP user or delivery person, restaurant or Uber Eats customer, everyone is expected to treat everyone else with respect, help keep one another safe, and follow the law.

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Additional guidelines for Uber Eats

In addition to following all of Uber’s Community Guidelines, Uber Eats users must also follow an additional set of standards.

Proper delivery of orders

An insulated bag can make for a better customer experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions. Restaurants and customers expect you to deliver their orders safely and in accordance with relevant safety standards. For example, opening packaging during delivery can lead to foreign matter in food, which may pose a significant food safety risk for customers.

Follow the restaurant's recommendations

Restaurants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate customer dietary restrictions, and they expect you to follow them—for example, restaurant notices to keep halal and non-halal food separate.

Observe local laws for delivering alcohol

Only customers who are the legal age to buy alcohol and are not intoxicated can order or receive alcohol deliveries where available. Delivery people are responsible for following local requirements for alcohol delivery, which often include asking customers to show their ID and refusing delivery if a customer is underage or appears intoxicated.

Safety tips

Your personal space and comfort should be respected at all times while you're driving or delivering with us. If you encounter a difficult customer, here are a few recommendations.

You can cancel an order at any time

If you feel threatened or unsafe, you can end the trip and report the incident to us.

Report the incident

Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.

Contact authorities in the event of an emergency

If you need help while you're on a trip, use the in-app Emergency Button to call authorities. The app displays your location and trip details, so you can quickly share them with emergency services.

Frequently asked questions

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.