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Tips from others for picking up orders

By now you have some appreciation for what makes an easy and stress-free pickup. Here are a few more insights from restaurant staff and other delivery people that might increase your chances of getting a better rating.

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Frequently asked questions

  • If there’s a problem, like a flat tire, and you can’t pick up an order, you can cancel the trip in your app. If you or someone else has been injured and you need emergency help, always call the authorities first.

  • You can cancel the order. It’s helpful to us if you let Uber Eats customer support know that you weren’t able to find someone who works there, so the restaurant can update their information.

  • When demand is high, restaurants may take longer than usual to prepare the food. If you’ve waited longer than 15 minutes and the food still isn’t ready, you can cancel the order through the app. Tap Excessive wait time when prompted for a reason.

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.