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Follow the law

This section is based on applicable laws and regulations that everyone must follow. For example, using Uber apps to commit any crime or to violate any other law is prohibited.

Car seats

Drivers and riders should comply with local laws when traveling with infants and small children. When riding with children, it’s the rider's responsibility to provide and fit a suitable car seat. Children age 10 and under should travel in the back seat.

Follow all laws

You’re responsible for knowing and obeying all relevant local laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.

Service animals

The law requires that drivers must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal will result in losing access to the Uber apps.

By law, service animals are required to bear an identification sign or a driver can request documentation from a rider if a service animal is not easily identifiable as one.

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the Uber apps.

Weapons

Riders and their guests, as well as drivers and delivery partners, are prohibited from carrying firearms or weapons of any kind (e.g., knives, tasers) while using the Uber apps, to the extent permitted by applicable law.

Fraud and illegitimate activities

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.

Provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees and requesting credits. Only request fees or refunds that you’re entitled to and use offers and promos only as intended. Don’t knowingly complete invalid transactions.

Street hails and other unacceptable activities

To enhance the safety of each experience, off-app pickups are not allowed. The law prohibits street hails while using the Uber apps, so we recommend never soliciting or accepting payment outside the Uber system. Riders should not request trips from drivers outside of the Uber system. For cash payments, riders and Uber Eats users should remember to bring the correct amount to cover the cost of the trip or delivery. Drivers and delivery partners should always pay Uber’s service fee on cash orders on time.

Never harm the business or brand by doing things like using Uber’s trademark or intellectual property without permission.