This section is based on applicable laws and regulations that everyone must follow. For example, using Uber apps to commit any crime or to violate any other law is prohibited.
Drivers and riders should comply with local laws when traveling with infants and small children. When riding with children, it’s the rider's responsibility to provide and fit a suitable car seat. Children age 10 and under should travel in the back seat.
When riding with small children, it’s your responsibility to provide a car seat. Children requiring car seats must be strapped in them during the entire ride and not held on laps. Remember, not all car seats fit all cars, so drivers can still decline the ride if you don’t have the appropriate car seat or if they aren’t comfortable with having you install one in their car.
When picking up riders traveling with small children, you can give them extra time to properly install a car seat before driving off. If they don’t have the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the ride. Note that refusing or canceling trips on this basis will not impact your driver rating.
You’re responsible for knowing and obeying all relevant local laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.
All relevant licenses and permits, and any other legal documents required of drivers and delivery partners must be up to date. For example, all drivers and delivery partners using a vehicle are required by law to maintain a valid driver’s license with "Exerce Atividade Remunerada - EAR" annotation, vehicle registration and enrollment in the National Social Security Service and good criminal records. Remember that when driving a motor vehicle, it is a local regulatory requirement to have a driver's license with you that corresponds to the type of vehicle. For ridesharing, this also includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area. We review reports of collisions and traffic citations that may have happened during a trip or delivery, and other reports that may indicate poor, unsafe or distracted driving while using the Uber apps. Local rules about parking may limit where you can park your vehicle when picking up orders, making deliveries or waiting for riders to arrive. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.
For everyone’s safety, let your driver handle the driving. Don’t touch the steering wheel, for example, and don’t tamper with the gear shift or other knobs, buttons or components that are used to operate a vehicle. Don't ask a driver or delivery partner to speed or to make illegal stops, dropoffs or maneuvers.
When riding or parking a bike or scooter, be mindful of local regulations and rules; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, ride in designated lanes or avoid sidewalks, signal if you’re planning to change direction and come to a complete stop at red lights and stop signs.
The law requires that drivers must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal will result in losing access to the Uber apps.
By law, service animals are required to bear an identification sign or a driver can request documentation from a rider if a service animal is not easily identifiable as one.
By law, you can’t refuse a trip because a rider is traveling with a service animal. If you violate the law by refusing to transport a rider traveling with a service animal, by law you will lose access to the Uber apps.
Your driver can’t refuse to transport you because you’re riding with a service animal. If you're riding with an animal that's not a service animal, it's good etiquette to contact your driver and let them know that you’re traveling with a pet. Drivers are free to choose whether to transport pets that aren’t service animals.
Drug use and open containers of alcohol are never allowed while using the Uber apps.
Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call 190. Once you have left the vehicle, please also report your experience to Uber.
By law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.
Never ride while under the influence of alcohol, drugs or any other substance that impairs your ability to safely operate a bike or scooter.
Riders and their guests, as well as drivers and delivery partners, are prohibited from carrying firearms or weapons of any kind (e.g., knives, tasers) while using the Uber apps, to the extent permitted by applicable law.
Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.
Provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees and requesting credits. Only request fees or refunds that you’re entitled to and use offers and promos only as intended. Don’t knowingly complete invalid transactions.
To enhance the safety of each experience, off-app pickups are not allowed. The law prohibits street hails while using the Uber apps, so we recommend never soliciting or accepting payment outside the Uber system. Riders should not request trips from drivers outside of the Uber system. For cash payments, riders and Uber Eats users should remember to bring the correct amount to cover the cost of the trip or delivery. Drivers and delivery partners should always pay Uber’s service fee on cash orders on time.
Never harm the business or brand by doing things like using Uber’s trademark or intellectual property without permission.
When required by local law, drivers and delivery partners should only use Uber branded items that are obtained from Uber. The use of unauthorized or third-party items—such as lights, placards, signs or similar items bearing Uber’s name or trademark—may confuse riders or Uber Eats users.